Tracy Doolin
Springdale,WA
Summary
Fast worker with the ability to multi-task and go the extra mile to maintain excellent customer service and professionalism. Responsible and hardworking with conflict resolutions and managing confidential records and reports.
Overview
19
19
years of professional experience
Work History
Substitute Secretary/Administration Assistant
Spokane School District
12.2021 - Current
- Clerical support, multi-phone lines, confidential student files
- Scheduling appointments, follow-up calls
- Phones, filing, daily bulletins, process lunchroom funds, process incoming & outgoing mailings
- Record request, update attendance records, update student records
- Fingerprinting, background checks, school/student and staff safety
Nanny
Private Residence
04.2020 - 10.2022
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Developed games and activities using arts and crafts to support learning and verbal skills
- Built positive and nurturing environments to support child social and emotional growth
Medical Receptionist
Provisional Recruiting And Staffing Agency
05.2020 - 12.2020
- First point of contact, client intake, assessments, data entry, multi phone lines for 7 clinicians
- Documented, updated case histories, intake for new or potential clients.
- Organized charts, reports and collected patient payments for Six clinicians.
- Computer knowledge with Best Notes, Athena, Nex Gen for referral processing, scanning documents for clinicians, as well order case files.
- Scheduling, transfers and adhere to strict HIPAA guidelines for privacy at all times,
Substitute/Secretary/Paraprofessional
Central Valley School District
01.2014 - 10.2020
- Front desk secretary to Principal, multi phone lines, daily memos, announcements, student updates, manager of nutritional services, ordering, prep foods, lunch fees, deposits
- Role model for all ages of students from Pre-K to High School including Special Educational classrooms.
- Follow strict rules & regulations according to school guidelines with maintaining confidential records, answer phones and increasing work productivity.
Office Assistant
Whole Sale Motors
01.2015 - 11.2017
- Front desk, customer service, phones, vehicles sales documents, title preparations, inventory, ordering
- Daily book balances, variance corrections, memos, payment collections, client updates
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Communicated regularly with customers regarding account questions and issues
- Prepared and mailed invoices to customers, processed payments and documented account updates
Assistant Teacher
Coeurdalene School District
09.2011 - 09.2014
- Instructed 5-6 yr olds with social behavioral program designed to assist students with manners, social skills, behavioral management and being able to maintain good eye contact to achieve better learning abilities..
- Safety & confidentiality were imperative with weekly assessments of student's behavior and goals for the program.
- In charge of spreadsheets, meetings and correspondence with parents.
Personal Assistant
Northwest Psychiatric
01.2010 - 05.2011
- Front Desk, multi phone lines, update personal and professional calendars, coordination of appointments for future events using Intuit, Microsoft Programs
- Complete dictation reports for physician's review, signature and corrections
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Submitted cash and check deposits generated for cash receipts to record money received
- Inventory control, shopping, ordering of all supplies for 4 different locations
Home Health CNA
August Home Health
02.2008 - 01.2010
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Internship Student
Idaho Department Of Corrections
05.2008 - 03.2009
- Interned in all functions of Corrections and Parole, including PSI Reports for character, upbringing and any detail that would affect clients sentencing using conference calls or jail visits.
- Attend court hearings, reviews and update records.
- Summarize police reports, investigate backgrounds regarding licensing and vehicles.
Front Desk Coordinator
Martin's Outreach/Counseling
08.2004 - 01.2006
- Maintained Front desk, check in patients, computers, filing, records, collect co pays.
- Complete intake on clients and determine eligibility for public services.
- Advanced to Outreach Coordinator including intervention strategies for current & potential clients in need of resources including team meetings, home visits and court.
- Court interventions, community resources, reports and all Microsoft & Intuit programs.
- Liaison with other Social workers to establish needs of clients, home visits and community integration.
Education
Some College (No Degree) - Child Development
North Idaho College
Coeur D'alene, IDMasters in Social Work - Social Work
Walden University
Online03.2025
Certificate - Medical Admin, Billing, Coding, Terminology
Workforce Training Center
Post Falls12.2014
Bachelor of Science - Human Services
Western University International
Online, AZ2011
Associate of Science - Business
Western University
Cincinnati, OH2007
Skills
- Customer Service
- Case Management
- Records Maintenance
- Complex Problem Solving
- Office Administration
- Policy Enforcement
Timeline
Substitute Secretary/Administration Assistant
Spokane School District
12.2021 - Current
Medical Receptionist
Provisional Recruiting And Staffing Agency
05.2020 - 12.2020
Nanny
Private Residence
04.2020 - 10.2022
Office Assistant
Whole Sale Motors
01.2015 - 11.2017
Substitute/Secretary/Paraprofessional
Central Valley School District
01.2014 - 10.2020
Assistant Teacher
Coeurdalene School District
09.2011 - 09.2014
Personal Assistant
Northwest Psychiatric
01.2010 - 05.2011
Internship Student
Idaho Department Of Corrections
05.2008 - 03.2009
Home Health CNA
August Home Health
02.2008 - 01.2010
Front Desk Coordinator
Martin's Outreach/Counseling
08.2004 - 01.2006
Some College (No Degree) - Child Development
North Idaho College
Masters in Social Work - Social Work
Walden University
Certificate - Medical Admin, Billing, Coding, Terminology
Workforce Training Center
Bachelor of Science - Human Services
Western University International
Associate of Science - Business
Western University
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