Tracy Douglas
Monson,MA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
26
26
years of professional experience
Work History
Personal Care Assistant
Tempus Unlimited
07.2010 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Planned activities to encourage movement, stretching, and strength building.
Deluxe Resort Housekeeper
Disney's Animal Kingdom Lodge
07.2022 - 10.2024
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
Wellness Coordinator
Capital Senior Living
06.2017 - 12.2019
- Coordinated, developed and trained all employee entry orientations and yearly trainings according to all state law.
- Developed Job postings and visited local programs with new CNAs to discus our important work and to find CNAs for our senior living community.
- Organized and lead all interviews and hiring.
- Developed and maintained all disciplinary actions and implemented trainings in areas to improve on.
- Maintained confidentiality for all resadents and staff.
- Responsible for overseeing all payroll through Paychex
- Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives, and referrals programs.
- Built productive relationships with vendors and on-site providers.
- Enhanced onboarding process by including wellness program orientations, integrating new hires into health culture from day one.
- Established a culture of wellness by cultivating an environment focused on well-being, empowering employees to make healthier choices.
Comunity Based Flexible Support /Community Outreach Specialist
Behavioral Health Network Inc.
06.2014 - 06.2017
- Implemented creative strategies for reaching underserved populations within the community through targeted outreach efforts.
- Evaluated program success using various metrics such as participant feedback, attendance rates, and measurable improvements in identified problem areas.
- Facilitated open forums for residents to express concerns, share ideas, and collaborate on solutions for common issues.
- Served as a liaison between community members and local government representatives, advocating for the needs and concerns of residents.
- Provided guidance and support to individuals seeking assistance with accessing available resources within the community.
- Collaborated with other professionals in creating educational materials related to health promotion, preventive care, and wellness initiatives.
- Maintained detailed records of all outreach activities including event planning documents, budget reports, evaluation summaries for continuous improvement.
- Promoted civic engagement among residents by encouraging active involvement in neighborhood associations, committees, and advocacy groups.
- Conducted needs assessments to identify areas requiring additional support or resources within the community.
- Connected individuals with available and relevant resources.
- Created and implemented community-based programs to improve education or fill specific needs.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Assisted clients with obtaining housing, employment and support resources.
Program Manager
Sullivan and Associates
08.1998 - 03.2008
- Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
- Managed budgets effectively, optimizing resource allocation to maximize program impact.
- Enhanced service quality by implementing efficient program management processes and procedures.
- Implemented data-driven decision-making processes to enhance overall program effectiveness.
- Streamlined communication channels for improved team collaboration and client satisfaction.
- Designed customized solutions for clients based on unique needs and preferences, enhancing service personalization.
- Boosted staff productivity by providing continuous training and development opportunities.
- Maximized resource utilization by conducting thorough assessments of facility capacities and staffing requirements.
- Improved client retention rates through consistent monitoring and evaluation of service delivery.
Education
GED -
Owl
Springfield, MA01-1992
Skills
- Compassionate patient care
- Behavior redirection
- Care plan implementation
- Patient assessments
- Stress management
- Medication management
- Memory care techniques
- Medical office administration
- Case management
- Adaptable under pressure
- Observational skills
- Time management
- Multitasking and organization
- Dependable and responsible
- Elderly care
- First aid and safety
- Verbal and written communication skills
- Problem-solving
Timeline
Deluxe Resort Housekeeper
Disney's Animal Kingdom Lodge
07.2022 - 10.2024
Wellness Coordinator
Capital Senior Living
06.2017 - 12.2019
Comunity Based Flexible Support /Community Outreach Specialist
Behavioral Health Network Inc.
06.2014 - 06.2017
Personal Care Assistant
Tempus Unlimited
07.2010 - Current
Program Manager
Sullivan and Associates
08.1998 - 03.2008
GED -
Owl
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