Tracy Draughn
Hyattsville,MD
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 years of relevant work experience to your team.
Overview
29
29
years of professional experience
Work History
Patient Services Coordinator
Regional Cancer Care Associates
2020.02 - Current
- Contacted insurance company to verify patient coverage before visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Surgical Coordinator
MedStar Georgetown University Hospital
2017.10 - 2019.08
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected payments.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
Front Desk Coordinator
The Allergy And Asthma Center
2011.11 - 2015.09
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Administrative Assistant
I Care Products & Services
2003.01 - 2011.07
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Customer Service Representative
United States Patent And Trademark Office
1989.05 - 2001.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Bachelor of Arts -
Norfolk State University
Norfolk, VAPatent And Trademark Career School
Alexandria, VASouth Georgia Technical College
Americus, GASkills
- Experience working in many capacities and departments in multiple administrative settings, beginning as a customer service representative and moving into a dynamic Surgical Coordinator role Currently responsible for coordinating clinical and surgical schedules and multiple physicians in a fast-paced healthcare environment
Timeline
Patient Services Coordinator
Regional Cancer Care Associates
2020.02 - Current
Surgical Coordinator
MedStar Georgetown University Hospital
2017.10 - 2019.08
Front Desk Coordinator
The Allergy And Asthma Center
2011.11 - 2015.09
Administrative Assistant
I Care Products & Services
2003.01 - 2011.07
Customer Service Representative
United States Patent And Trademark Office
1989.05 - 2001.12
Bachelor of Arts -
Norfolk State University
Patent And Trademark Career School
South Georgia Technical College