Tracy Ducharme
Easthampton,MA
Summary
Proven leader with a track record of achieving significant cost savings and improving operational efficiency. Delivered $530,000 in annual payroll savings and $300,000 through innovative inventory management and process improvements. Committed to enhancing team performance and customer satisfaction in fast-paced retail environments.
Overview
1
1
Certification
38
38
years of professional experience
Work History
warehouse manager
Chartpak
florence , ma
12.1988 - Current
- Collaborated with process improvement manager to minimize employee movements, achieving a reduction of picking staff from 20 to 5, resulting in $530,000 annual payroll savings.
- Reduced employee turnover rate from 90% to 40%, enhancing team stability and performance.
- Coordinated with inventory process manager on recycling cardboard plan, achieving $300,000 in annual savings.
- Oversaw all aspects of the shipping department including picking, packing, shipping, and billing of products.
- Provided oversight of the receiving department to expedite product intake and fill backorders.
- Maintained inventory, conducted cycle counts, and identified errors in the selection process.
- Utilized fishbone diagram to determine root causes of errors and implemented corrective actions.
- Employed spaghetti diagram to analyze pick patterns and adjusted warehouse layout accordingly.
- Developed a 4-day work week with upper management, resulting in $120,000 annual savings on utilities.
- Facilitated the training of over 1,400 employees over 28 years.
- Ensured enforcement of company policies through the use of progressive measures.
- Assisted IT management with implementing ship-scan process, enhancing operational efficiency.
- Collaborated closely with the production department to ensure timely delivery of products to customers.
Education
High School Diploma -
Hampshire Regional High School
Westhampton, Ma06-1992
Skills
- Warehouse operations
- Supply chain optimization
- Employee training
- Quality control
- Team leadership
- Inventory management
- Cost reduction strategies
- Process improvement
- Shipping logistics
- Customer relationship management
Certification
- IATA training certified
- DOT certified
- completed Chartpak's 13 week leadership training course
- forklift certified
Timeline
warehouse manager
Chartpak
12.1988 - Current
High School Diploma -
Hampshire Regional High School