Summary
Overview
Work History
Education
Timeline
Generic

Tracy Dunlap

Somerville,TX

Summary

Over 20 years experience in sales, legal and administrative fields, with a Bachelors degree in Fashion Merchandising/Business and Paralegal certification. Seeking to pursue a creative, challenging, and growth-oriented position where my experience will contribute to the growth and benefit of an organization.

Overview

17
17
years of professional experience

Work History

Amazon FBA Seller

Amazon
SOMERVILLE, Texas
08.2023 - Current
  • Conducted market research to identify new products and trends in the Amazon Marketplace.
  • Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on search engine results.
  • Developed pricing strategies to ensure competitive positioning within the marketplace.

Sleep Expert

Mattress Firm
Houston, TX
01.2021 - 08.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Developed trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products and services information.

Business Manager

Dillard's
Houston, TX
08.2020 - 01.2021
  • Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.

Furniture Sales Associate

Exclusive Furniture
Cypress, TX
08.2019 - 08.2020
  • Greeted customers and offered to assist with showroom navigation and selecting products.
  • Discussed financing options, pricing and current promotional offers.
  • Created and maintained customer files to record and organize information such as name and purchase history.
  • Asked open-ended questions to understand customer needs and style.
  • Followed up with customers via phone to answer questions.
  • Retained sales for out-of-stock and unavailable items by leveraging extensive product and manufacturer knowledge to develop alternative solutions.

Furniture Sales

Macy's
Houston, TX
9 2017 - 08.2019
  • Recommended products based on customers needs and desires, answered questions regarding products
  • Provided knowledgeable, honest, and superior customer service
  • Sold ancillary products such as insurance and financial applications
  • Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders

Sales Professional

Sleep Number
Houston, TX
09.2016 - 09.2017
  • Recommended and helped customers select merchandise based on their needs
  • Exceeded monthly sales goals.
  • Explained product, features, and finance options
  • Maintained a strong knowledge of all products, accessories, promotions, and pricing
  • Assisted manager in daily tasks and maintain paperwork.

Sales Associate (Lancome)

Macy's
Houston, TX
10.2013 - 12.2016
  • Completed commission based sales by working closely with customers to understand needs, recommendations and finalize purchases
  • Developed positive relationships through friendly greetings, excellent service, and phone relationships
  • Stocked shelves and supplies and organized displays
  • Maintaining client base
  • Pre-selling and making event appointments
  • Makeovers

Data Purchasing Management Specialist

Cypress Fairbanks ISD
Houston, TX
07.2007 - 06.2011
  • Receiving of maintenance purchase orders into system
  • Printed daily requisitions
  • Entered rush orders for distribution items
  • Assisted A/P with invoicing issues

Education

Bachelor of Arts - Fashion Merchandising/Business

Sam Houston State University
2001

Paralegal Diploma - Paralegal

Texas School of Business
1994

Timeline

Amazon FBA Seller

Amazon
08.2023 - Current

Sleep Expert

Mattress Firm
01.2021 - 08.2023

Business Manager

Dillard's
08.2020 - 01.2021

Furniture Sales Associate

Exclusive Furniture
08.2019 - 08.2020

Sales Professional

Sleep Number
09.2016 - 09.2017

Sales Associate (Lancome)

Macy's
10.2013 - 12.2016

Data Purchasing Management Specialist

Cypress Fairbanks ISD
07.2007 - 06.2011

Furniture Sales

Macy's
9 2017 - 08.2019

Bachelor of Arts - Fashion Merchandising/Business

Sam Houston State University

Paralegal Diploma - Paralegal

Texas School of Business

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Tracy Dunlap