Summary
Overview
Work History
Education
Skills
Timeline
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Tracy East

Galesburg,Michigan

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

24
24
years of professional experience

Work History

Patient Accounting Analyst

Bronson Methodist Hospital
Kalamazoo, MI
09/04/22 - Current
  • Investigate and resolve billing issues to maximize cash flow and minimize liabilities.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Collaborated closely with other departments to resolve claims issues.
  • Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Reviewed medical records to meet insurance company requirements.
  • Specified service dates by assigning occurrence codes, span codes and date information.
  • Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
  • Assigned value codes and modifiers to provide specific information for services provided.

Office Manager

Bronson OB-GYN/Formerly OB-GYN, P.C.
Kalamazoo, MI
03.2021 - 09.2022
  • Supported accounting functions, including accounts payable and receivable.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting.
  • Developed & implemented company HR procedures that included: Employee handbook, company benefits, disciplinary measures, and performance reviews.
  • Monitored calls to ensure appointments were being utilized properly.
  • Implemented proactive ideas to better customer service and call times.
  • Collaborated with ultrasound team to develop templates.
  • Led daily huddles to verbalize, educate, and clarify changes in policies and procedures.

Practice Manager/Business Manager

Ascension Borgess Bright Futures Pediatrics
Kalamazoo, MI
07.2016 - 02.2021
  • Coordinate financial operations, including budgeting, accounting, expenses, and financial reporting.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Communicated with patients with compassion while keeping medical information private.
  • Led employee performance reviews and discuss improvement strategies with each team member.
  • Developed and implemented policies and procedures for effective practice management.
  • Reviewed and ordered supplies for clinical/clerical areas.
  • Led team huddles daily to educate, review, and clarify changes to policies and procedures.
  • Collaborated with staff to improve overall patient care and response times.

Neurology Front Desk Lead/ Informatics Transformation

Borgess Healthcare
Kalamazoo, MI
01.2013 - 06.2016
  • Monitored phone calls, scheduled appointments, and responded to customer inquiries and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Facilitated successful front desk operations for high-volume hotel.
  • Collaborated with management in multiple departments to drive clinical process change initiatives.
  • Developed, implemented and evaluated informatics solutions and data structures to support patients and health care professionals.
  • Utilized advanced knowledge of clinical processes and related technology to optimize company health information processes and procedures.
  • Contributed to implementation and consistent maintenance of company's clinical information system.

Certified Biller/Coder

Joseph A Bruno, MD PC
Kalamazoo, MI
01.2000 - 12.2012
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Analyzed value codes and modifiers to provide specific information for services provided.
  • Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
  • Received, organized and maintained all coding and reimbursement periodicals and updates.
  • Verified final claim submissions by comparing account charges with documentation.
  • Performed routine quality assurance audits to promote data integrity.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.

Education

Medical Billing And Coding

Kalamazoo Valley Community College
Kalamazoo, MI
2000

Skills

  • Word/Excel
  • Microsoft Office
  • Financial management/Accounts payable & Receivable
  • HIPAA and OSHA regulations
  • Joint Commission knowledge
  • Budgetary Planning
  • Leadership
  • Team management
  • Relationship building
  • Submission of medical claims
  • CPT code modifiers
  • Claim review
  • Medical coding understanding

Timeline

Office Manager

Bronson OB-GYN/Formerly OB-GYN, P.C.
03.2021 - 09.2022

Practice Manager/Business Manager

Ascension Borgess Bright Futures Pediatrics
07.2016 - 02.2021

Neurology Front Desk Lead/ Informatics Transformation

Borgess Healthcare
01.2013 - 06.2016

Certified Biller/Coder

Joseph A Bruno, MD PC
01.2000 - 12.2012

Patient Accounting Analyst

Bronson Methodist Hospital
09/04/22 - Current

Medical Billing And Coding

Kalamazoo Valley Community College

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Tracy East