Tracy Eaton
Vienna,WV
Summary
Accomplished Office Manager with a proven track record at Laborers' Local 1085, enhancing office efficiency and customer satisfaction through expert office administration and exceptional organizational skills. Demonstrated ability to streamline operations, achieving a significant increase in data accuracy and financial tracking. Skilled in customer relations, consistently exceeding employer expectations.
Overview
24
24
years of professional experience
Work History
Office Manager
Laborers' Local 1085
02.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Business Office Manager
Ohio Valley University
01.2019 - 12.2021
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
- Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Admissions Data Entry Clerk
Ohio Valley University
01.2017 - 12.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Medical Transcriptionist
Camden Clark Medical Center
02.2001 - 12.2016
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Applied medical terminology related to provider-specific treatments and techniques.
- Attended training associated with role to improve skills and boost speed.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Supported quality assurance efforts by collaborating with the QA team on reviews and implementing feedback for continuous improvement.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Recorded information using word processing, dictation and transcription software and equipment.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Provided exceptional service to healthcare providers by promptly addressing inquiries and resolving issues related to transcribed reports.
- Actively participated in ongoing training sessions and seminars, honing skills while staying informed about current best practices within the field of Medical Transcriptionist professionals.
- Maintained security and privacy of records to protect patients and providers.
- Developed expertise in various specialty areas, adapting transcription style to cater to specific medical disciplines.
- Contributed to a professional work environment by consistently meeting deadlines and maintaining open communication with supervisors and colleagues.
- Demonstrated adaptability when faced with changes in workload or assignments, ensuring seamless transitions between projects.
- Increased efficiency through mastery of transcription software tools, optimizing their use for maximum productivity.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Collaborated with the healthcare team to ensure timely and accurate medical documentation, improving overall patient care.
Education
No Degree - Accounting
Washington State Community College
MariettaAssociate of Science - Medical Transcription
Mountain State College
Parkersburg, WV05.2021
Associate of Science - Administrative Assistance And Secretarial Science
Ohio Valley University
Vienna, WV05.1994
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Payroll and budgeting
- Clerical Support
- Account Reconciliation
- Employee Supervision
- Human Resources
- Financial Reporting
- Financial Tracking
- Expense Reporting
- Business Administration
Timeline
Office Manager
Laborers' Local 1085
02.2022 - Current
Business Office Manager
Ohio Valley University
01.2019 - 12.2021
Admissions Data Entry Clerk
Ohio Valley University
01.2017 - 12.2018
Medical Transcriptionist
Camden Clark Medical Center
02.2001 - 12.2016
No Degree - Accounting
Washington State Community College
Associate of Science - Medical Transcription
Mountain State College
Associate of Science - Administrative Assistance And Secretarial Science
Ohio Valley University
Similar Profiles
Kobe LandakerKobe Landaker
Laborer at Parkersburg Local Laborers Union 1085Laborer at Parkersburg Local Laborers Union 1085
Carter McMinnCarter McMinn
Union Laborer at Local 1085Union Laborer at Local 1085
Dillon SpiveyDillon Spivey
Pipeline Straw at Laborers' Local 620Pipeline Straw at Laborers' Local 620