Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Tracy Edouard

BROOKLYN,NY

Summary

Add value to any organization in need of great collaboration, interpersonal and multitasking abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Corporate Sales Coordinator

Groupe HM
Port-au-Prince, Haiti
03.2023 - 10.2023
  • Collaborated closely with senior leadership on strategic initiatives related to corporate sales goals.
  • Identified upselling opportunities within existing accounts by understanding their needs better.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Assisted in the development of marketing materials such as brochures or flyers.
  • Managed relationships with customers to ensure satisfaction with products and services.
  • Followed up after each completed sale to check on satisfaction and offer additional support to maximize brand loyalty.
  • Developed a database of prospective clients through cold calling techniques and networking methods.
  • Supported sales team members to drive growth and development.
  • Responded promptly to customer inquiries about product features and benefits or technical issues.
  • Attended regular meetings between the corporate sales team, Production and Distribution.
  • Resolved customer complaints regarding sales and service.

Credit Sales Manager-HR Assistant

Canal+ Group
Port-au-Prince, Haiti
03.2020 - 02.2023
  • Reviewed accounts for signs of fraud and non-payment issues.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Implemented effective strategies for collecting past due amounts from delinquent customers.
  • Prepared reports detailing financial information such as outstanding balances, overdue payments.
  • Analyzed customer creditworthiness to determine the appropriate amount of credit to extend.
  • Negotiated payment plans with delinquent customers while minimizing company losses due to non-payment.
  • Provided advice on HR related topics such as performance reviews and disciplinary actions.
  • Processed onboarding paperwork for new hires and rehires.
  • Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
  • Administered employee benefit programs such as health insurance plans
  • Conducted exit interviews to identify reasons for employee termination or resignation.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
  • Coordinated new employee onboarding with orientation scheduling and preparation.

Subscription Accountant

Canal+ Group
Port-au-Prince, Haiti
10.2016 - 02.2020
  • Collections from customers
  • Control of cash flow from direct sales points
  • Weekly sending of sales reports

Telephone Advisor

Canal+ Group
Port-au-Prince, Haiti
01.2016 - 09.2016
  • Advise subscribers and potential subscribers
  • To win the loyalty of customer
  • Follow-up of after-sales services with the relevant departments

Sales Woman

Canal+ Group
Port-au-Prince, Haiti
10.2015 - 12.2015
  • Sale of satellite television service
  • After-sales service follow-up
  • Build customer loyalty

Account Manager

Emitel S.A.
Port-au-Prince, Haiti
02.2014 - 09.2015
  • Built and maintained productive relationships with customers and internal partners.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Identified customer needs by asking questions and advising on best solutions.

Customer Service Agent

Digicel Group
Port-au-Prince, Haiti
07.2012 - 12.2012
  • Answered incoming calls promptly and professionally within company standards.
  • Advised customers on purchasing decisions based on their individual needs.
  • Updated databases with new and modified customer data.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Identified opportunities to improve customer service processes and procedures.
  • Monitored customer feedback through surveys and other methods for quality assurance purposes.

Education

Human Resources Management

Université Quisqueya
Port-au-Prince, Haiti
10-2020

Skills

  • Aftermarket Sales
  • Customer Service
  • Competitor Analysis
  • Account Management
  • Customer Billing
  • Employee Retention
  • Customer Complaint Resolution
  • Relationship Building

Certification

  • Develop your emotional intelligence (June, 2022)
  • Perform remote onboarding (June, 2022)
  • Managing difficult HR situations (June, 2022)
  • The foundations of communication (June, 2022)
  • The foundations of human resources management (August, 2020)

Languages

English
Limited
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual

References

References available upon request.

Timeline

Corporate Sales Coordinator

Groupe HM
03.2023 - 10.2023

Credit Sales Manager-HR Assistant

Canal+ Group
03.2020 - 02.2023

Subscription Accountant

Canal+ Group
10.2016 - 02.2020

Telephone Advisor

Canal+ Group
01.2016 - 09.2016

Sales Woman

Canal+ Group
10.2015 - 12.2015

Account Manager

Emitel S.A.
02.2014 - 09.2015

Customer Service Agent

Digicel Group
07.2012 - 12.2012

Human Resources Management

Université Quisqueya

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Tracy Edouard