Tracy Edwards

Began employment thru Kelly Services Temp Agency and hired on full time after six months.

Assembler / Inspect parts

Cross trained on several lines to include: SK-1 Final Line, SK-2 Final Line, SK-3 Final Line, SK-4 Final Line, SK-6 Final Line, SK14 Final Line , ILVS and Paint Line

• Helped with change-overs and set up to assist with job preparation and production functions.
• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
• Followed instructions and directions on batch tickets for accurate results.
• Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
• Complied with company and OSHA safety rules and regulations.

• Engaged in user support interactions via telephone, chat and email platforms.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Handled client correspondence and tracked records to foster office efficiency.
• Arranged rapid office equipment repair and maintenance with vendors.
• Scheduled office meetings and client appointments for staff teams.
• Executed record filing system to improve document organization and management.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Checked patient insurance, demographic and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.