Tracy Edwards
Vero Beach,FL
Summary
Motivated Professional with a track record of driving sustained revenue growth, team efficiency, and customer loyalty. Skilled in providing clear guidelines and targeted goals to employees. Experienced in recruiting, hiring, training, and motivating qualified teams to exceed objectives. Known for strategic planning, problem-solving, and a successful retail background.
Overview
5
5
years of professional experience
Work History
Sales Associate
Veranda
Vero Beach, FL
05.2023 - 06.2024
- Greeted customers and provided exceptional customer service.
- Educated customers on product features and benefits.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
Supervisor
Sam's Club
Vero Beach, FL
05.2021 - 05.2023
- Directed and supervised a team of 15-20 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Assistant Manager
Childrens Place Outlet
Vero Beach, FL
10.2019 - 04.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Performed administrative tasks such as filing paperwork, reconciling daily sales reports, and creating purchase orders.
- Processed transactions using a POS system, including cash, debit and credit card payments, checks and store credit.
Education
High School Diploma -
Burlington County Institute of Technology
Westhampton, NJ06-1993
Skills
- Teamwork and Collaboration
- Problem-Solving
- Sales expertise
- Hiring and Training
- POS Systems
- Mentoring and Coaching
- Marketing and Promotions
- Staff Supervision
- Retail Operations
Timeline
Sales Associate
Veranda
05.2023 - 06.2024
Supervisor
Sam's Club
05.2021 - 05.2023
Assistant Manager
Childrens Place Outlet
10.2019 - 04.2021
High School Diploma -
Burlington County Institute of Technology
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