Tracy Elliott
Imperial,MO
Summary
Experienced with tenant relations, maintenance coordination, and property management. Utilizes excellent communication to address and resolve resident concerns efficiently. Track record of fostering positive community environments with a strong back ground property management, tenant relations, and lease agreements. Utilizes effective communication and organizational skills to handle property operations smoothly. I strive to ensure high standards ,tenant satisfaction and relationships.
Overview
2026
2026
years of professional experience
Work History
Property Management
Stone Creek Property Management LLC
03.2025 - Current
- Collaborated with property management on budgeting and forecasting for building maintenance expenses.
- Optimized asset performance through proactive property management initiatives, enhancing tenant retention and overall satisfaction.
- Acted as a liaison between residents and property management, addressing concerns effectively to maintain a positive living environment.
- Maintained accurate records of resident information using property management software systems ,currently using Entrata
- Managed tenant communications to address concerns and ensure satisfaction.
- Coordinated maintenance requests and property inspections for timely resolutions.
- Completed lease administration, including renewals and terminations.
- Supported budgeting processes by tracking expenses
- Maintained accurate records of property management activities and tenant interactions.
- Conducted market research to identify trends impacting rental pricing strategies.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
Assistant Manager
Terra West -JH Berra
08.2018 - 03.2021
- Streamlined daily operations to enhance team productivity and efficiency of running the asset
- Coordinated staff schedules, ensuring optimal coverage and maintaining the properties appearance & curb appeal
- Analyzed customer feedback to implement service improvements and elevate satisfaction.
- Make Ready Board ,scheduling outside vendors ,scheduling permits
- Renewal /Retention
- Marketing
- Resident Events
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Realtor Sales Associate
Berkshire Hathaway Home Services Select Properties
Dec - Current
- Developed marketing materials to promote properties effectively.
- Assisted clients in property viewings, providing detailed information on listings.
- Maintained up-to-date knowledge of local real estate regulations and market conditions.
- Advised and informed prospective clients on current market activities and conditions.
Education
No Degree - General Studies
Jefferson College
Jeffoc08-1993
Skills
- Property management expertise
- Intellectual property management
- Property Management Software
- Multi-family Property Management
- Missouri State Licensed Realtor
- Member of Southern Gateway Realtor Association
- Member of National Realtor Association
- Member of MLS
Rising Star Nominee ,Property of The Year ,Best of The Best Award,100% secret shop awards
Property Management is more than a career to me-It's something that brings purpose to everyday. Each challenge,each win,and each interaction pushes me to grow. What I value most are the relationships along the way ,because at the heart of this work is people, trust and longer term relationships. That's what keeps me inspired and proud to do what I do.
Timeline
Property Management
Stone Creek Property Management LLC
03.2025 - Current
Assistant Manager
Terra West -JH Berra
08.2018 - 03.2021
Realtor Sales Associate
Berkshire Hathaway Home Services Select Properties
Dec - Current
No Degree - General Studies
Jefferson College