Tracy Elwell
Provincetown,MA
Summary
Customer service professional with over 15 years of experience providing excellent customer service in fast-paced environments. Seeking a position where I can utilize my strong communication, organizational, and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Front Desk Associate
Mussel Beach Gym
Provincetown, MA
03.2022 - Current
- Greet members and respond to all inquiries with a positive attitude
- Sell new memberships, update member profiles, maintain facility cleanliness
- Create daily reports for management summarizing patron attendance and revenue
- Monitor fitness room to direct smooth flow of patrons through exercise circuits
- Scheduled maintenance appointments for fitness equipment repair technicians
Server
Spindler's
Provincetown , MA
09.2022 - 09.2023
- Provided exceptional service to high volume of daily customers
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
- Ensured that each guest was served courteously, quickly, and efficiently
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Clinical Support Coordinator
NormaTec
Watertown, MA
06.2018 - 03.2020
- Screened patients to see if they qualified for our medical device and determined if they would be eligible for insurance coverage
- Worked closely with Doctor's to obtain proper medical documentation
- Reviewed medical documentation and followed up with the Doctor's office to make any corrections if needed
- Coordinated shipping & receipt of their device, and to schedule patient set up after delivery
- Called patients to do their step by step set-up and do their first treatment
- Answered any clinical questions
- Kept track of DME licenses in each state we shipped to and renewed any that were going to expire
- Compiled reports related to sales activity, inventory levels, customer satisfaction surveys and other relevant information
- Developed relationships with key healthcare professionals in order to promote the sale of DME products.
EMT-B
Eascare Ambulance
Dorchester, MA
06.2017 - 06.2018
- Provided efficient and immediate medical care to assess, treat, stabilize, and transport critically ill and injured patients
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Monitored patients from scene to hospital transfer while conducting in-transit care
- Documented patient care reports, detailing notes of the medical treatment given on transport including updating patient condition
- Restocked all supplies and sterilize all areas of the ambulance meeting all guideline requirements
Member Service Representative
Mount Auburn Athletic Club
Watertown, MA
09.2015 - 09.2017
- Delivered exceptional customer service to roughly 4,000 members, including member satisfaction, retention, billing, record management, and conflict resolution
- First point of contact for members to evaluate their needs and determine best options
- Data collection and entry regarding member demographics
- Provided input into developing new processes for improving customer service standards
- Managed all aspects of insurance related paperwork
Certified Personal Trainer
Beacon Hill Athletic Club
Wellesley, MA
01.2012 - 08.2015
- Scheduled appointments with clients to understand their purpose for seeking a personal trainer and helped each client develop an individualized plan to meet their fitness goals
- Created customized workout routines, monitored client progress and adjusted program as needed
- Demonstrated safe and proper exercise techniques to clients
- Conducted one-on-one consultations with clients regarding diet and exercise regimens.
Front Desk Manager
Beacon Hill Athletic Club
Wellesley, MA
09.2011 - 08.2015
- Responsible for making sure club members were provided the highest quality customer service from all Beacon Hill staff- this includes personally responding to customers that had an unsatisfactory experience or wished to speak with management level staff
- Assisted in the hiring, training, evaluation and supervision of staff
- Management of the schedules for all company employees to ensure that the gym, the daycare center and the fitness classes were always appropriately staffed and that customers have sufficient notice to any changes in the weekly schedule
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Front Desk Associate
Beacon Hill Athletic Club
Wellesley, MA
03.2008 - 08.2011
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Responsible for answering phone calls and facility maintenance.
- Collected payments, renewed memberships and resolved billing issues.
- Prepared paperwork to sign up new members for the gym and frequently had the highest number of sales in a given month
Education
B.S. in Exercise Science -
Lasell College
05.2011
Skills
- Customer Service
- Regulatory Compliance
- Stocking and Receiving
- Suggestive Selling
- Bookkeeping
- Administrative Support
- Cash Handling
- Guest Relations
- Office Administration
- Hospitality Services
References
References available upon request.
Timeline
Server
Spindler's
09.2022 - 09.2023
Front Desk Associate
Mussel Beach Gym
03.2022 - Current
Clinical Support Coordinator
NormaTec
06.2018 - 03.2020
EMT-B
Eascare Ambulance
06.2017 - 06.2018
Member Service Representative
Mount Auburn Athletic Club
09.2015 - 09.2017
Certified Personal Trainer
Beacon Hill Athletic Club
01.2012 - 08.2015
Front Desk Manager
Beacon Hill Athletic Club
09.2011 - 08.2015
Front Desk Associate
Beacon Hill Athletic Club
03.2008 - 08.2011
B.S. in Exercise Science -
Lasell College
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