Summary
Overview
Work History
Skills
Education
Timeline
Generic

Tracy Emard

Bellevue,WA

Summary

Detail-oriented Intake and Scheduling Coordinator and former Household Manager and personal business owner aiming to bring immediate customer service and superior organizational skills along with utilizing knowledge in health and wellness practice and administrative duties experienced from similar roles. Passionate about service and the customer care experience, utilizing knowledge from a pre nursing education, organization of a personal business and applying 20 years of care expertise and performance aptitude and operations.

Overview

10
10
years of professional experience

Work History

Intake/Scheduling Coordinator

PRO Club Medical
Bellevue, Wa, WA
05.2022 - 01.2024
  • Completed timely changes and updates to schedules in central scheduling system using MS Office, Excel and the AllScript/CHMB scheduling platform.
  • Followed prescribed program protocol providing appropriate responses to get and give information during scheduling calls.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Communicated with clients and providers and team to inform of schedule changes, cancellations or additions.
  • Entered information into system to update status reports.
  • Resolved client concerns or answered customers' questions.
  • Provided introduction 1:1 meetings about program overview in an in person or MS Teams format.
  • Coordinated with team and supervisor, combining team efforts to make adjustments and achieve goals for clients best success.
  • Scheduled client program appointments across 5 systems with diverse provider applications based on program length in 1 hour calls for each client.
  • Developed customer service relationships and support care with each client in program.

Household Manager

Jones Private Residence/Intermittent Client
Mercer Island, WA
10.2020 - 05.2022
  • Managed household inventory and maintenance schedules for luxury property
  • Organized work projects and vendor relations.
  • Prepared home for client prior to arrival from and departure for business trips and vacations.
  • Worked closely with high-profile client to provide one-on-one home interior/exterior maintenance support, service vendors relations and care.
  • Planned and cooked meals with consideration to multiple dietary restrictions.
  • Care/inventory/stock/dock and stu for 69" yacht upon departure and arrival for functions and/or travel
  • Care and boarding arrangements for family pet
  • grocery and errand shopping and holiday decor

Household Manager/Nanny

Newton-Smith Private Residence
Kirkland, WA
08.2020 - 05.2022
  • Began Full time and went to Part time kids went back to school post covid
  • Planned and cooked meals with consideration to multiple dietary restrictions.
  • Taught life skills, including completing chores and cooking meals and offering positive reinforcement.
  • Provided direct-care services for children of varying ages, promoting safe, healthy and fun lifestyle.
  • Balanced attentive and loving childcare with proactive focus on keeping home neat, organized and safe.
  • Prepared healthy and balanced meals and snacks for children to encourage proper nutrition and healthy development.
  • Cultivated trusting relationships with parents and children.

Household Manager/Personal Cook

Foley Sr. Private Residence/Intermittent Client
Mercer Island, WA
09.2019 - 08.2020
  • Applied safe food handling and optimal cleaning strategies to protect Principal from foodborne illness and maintain proper sanitation. (Covid-friendly)
  • Meal planning/Grocery shopping for highly sensitive food allergies and health preferences.
  • Maintained and designed live plants indoor/outdoor throughout residence.
  • Handled packages and mail pickups, as well as unpacking, on line ordering and inventory.
  • Errand, drycleaning, laundry and clothing care for both Principals.
  • Communication with vendors and maintaining service needs for the home while Principals are away.
  • Care and observation and Housekeeper management when home is unoccupied while traveling.
  • Care and Companion for Principal when personal shopping and Doctors appointments.
  • Planned and cooked meals with consideration to multiple dietary restrictions.

Household Manager/Part Time Nanny

Foley Private Residence
Carnation, WA
04.2019 - 07.2020
  • Managed household inventory and maintenance schedules.
  • Checked mail, shopped for groceries and handled bill payments.
  • Ran errands, including grocery shopping and picking up dry cleaning.
  • Prepared homes for clients prior to arrival from business trips and vacations.
  • Checked and opened mail, including bills and invoices.
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Organized work projects around client's house.
  • Liaison with interior designers and vendors on owners behalf
  • Home organizing and system created for best efficiency
  • Cooking, Gardening and Laundry

Interior Design Consultant

Pottery Barn/Part time
Bellevue, WA
03.2018 - 07.2020
  • Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
  • Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
  • Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
  • Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
  • Managed inventory of fabrics and ordering for the store.

Household Manager/Nanny

Mickels Private Residence
Redmond, WA
02.2014 - 09.2019
  • Currently continue relationship with family
  • Coordinated activities to foster health and wellness for active household.
  • Planned and cooked meals with consideration to multiple dietary restrictions for a family of 6.
  • Cleaned and organized all home areas consistently.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Affectionately cared for 4 children, ages 2 to 8 for 6 years.
  • Built relationships with children by regularly discussing school, friends and favorite activities.
  • Administered medication and minor first aid to sick and injured children.
  • Promoted good behaviors by using positive reinforcement methods.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Cleaned and tidied house, including doing laundry, sweeping, mopping floors organizing drawers and closets.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Prepared relocation and 2 moves packing and unpacking home.

Administrative Assistant/Part Time Evenings

Regenerative Medicine Northwest/Stem Cell Therapy
Bellevue, WA
02.2018 - 01.2019
  • Part time role with evening seminars and admin
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Contacted customers via phone and email to confirm appointments and follow up with inquiries.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Assisted the business partners attending seminars, greeted guests, managed Infusionsoft CRM database and appointment processing.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.

Skills

  • Professional, positive, attention to detail with accuracy
  • Excellent listener with compassion and customer care and interpersonal communication
  • Well developed organization skills and abilities to multitask
  • Ability to learn new processes and procedures and software applications with ease
  • Well developed ability working with others and self motivation with little direction
  • First Aid and CPR Certified
  • Familiar medical terminology thru Bellevue College
  • Customer Service oriented and proficient problem solving abilities
  • Health and wellness knowlege
  • Abilities using CRM software and training executives for usage
  • Developed front office operations and pleasant phone etiquette

Education

Bellevue Senior High Graduate

Timeline

Intake/Scheduling Coordinator

PRO Club Medical
05.2022 - 01.2024

Household Manager

Jones Private Residence/Intermittent Client
10.2020 - 05.2022

Household Manager/Nanny

Newton-Smith Private Residence
08.2020 - 05.2022

Household Manager/Personal Cook

Foley Sr. Private Residence/Intermittent Client
09.2019 - 08.2020

Household Manager/Part Time Nanny

Foley Private Residence
04.2019 - 07.2020

Interior Design Consultant

Pottery Barn/Part time
03.2018 - 07.2020

Administrative Assistant/Part Time Evenings

Regenerative Medicine Northwest/Stem Cell Therapy
02.2018 - 01.2019

Household Manager/Nanny

Mickels Private Residence
02.2014 - 09.2019

Similar Profiles

CREATE PROFILE
Tracy Emard