- Horseback Riding
- Outdoor Recreation
- Gardening
- Hobby farming
Tracy Emery
Summary
Dynamic team leader with a proven track record at Tractor Supply Company, excelling in employee training and performance metrics. Recognized for enhancing customer satisfaction through exceptional service and relationship building. Skilled in inventory management and motivated by fostering a collaborative work environment, driving team success and operational excellence.
Overview
33
33
years of professional experience
Work History
Team Lead
Tractor Supply Company
09.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Cosmetologist
Self Employed
06.2021 - 06.2022
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Salon Manager
Ulta Salon and Cosmetics
07.2017 - 10.2021
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Coached and trained twenty one employees to optimize performance and achieve top salon in the district continuously.
Cosmetologist
Self Employed
01.2000 - 07.2017
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
Manager
Petco Animal Supplies Stores Inc.
08.1992 - 10.1998
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing for the veterinary clinic.
Education
Cosmetology
Miracosta College
Oceanside, CA09-1999
Skills
- Team management
- Employee training
- Performance metrics
- Customer service
- Inventory management
- Communication skills
- Motivational leadership
- Attention to detail
- Workplace safety
- Relationship building
Interests
Timeline
Team Lead
Tractor Supply Company
09.2022 - Current
Cosmetologist
Self Employed
06.2021 - 06.2022
Salon Manager
Ulta Salon and Cosmetics
07.2017 - 10.2021
Cosmetologist
Self Employed
01.2000 - 07.2017
Manager
Petco Animal Supplies Stores Inc.
08.1992 - 10.1998
Cosmetology
Miracosta College