Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Tracy Enders

Pottstown,PA

Summary

Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, Excel/Word systems and program management.

Overview

5
5
years of professional experience

Work History

Bartender

Cosmic Cafe
Philadelphia, PA
05.2023 - 10.2023
  • Provided drink suggestions to customers based on their preferences.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Collected and organized daily till totals and tips.
  • Greeted frequent visitors by name and explained new promotions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.
  • Developed good working relationships with fellow employees through effective communication.
  • Collaborated with others to discuss new opportunities.

Waitress/Barista/Supervisor

Turning Point
Newtown/Doylestown/North Wales, PA
09.2019 - 08.2021
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Checked stock levels throughout the day to ensure adequate supplies were available at all times.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Resolved customer complaints in a timely manner with professionalism.

Front Desk Agent/Front Office Manager/Night Auditor

Hampton Inn By Hilton
Doylestown, PA
12.2018 - 05.2021
  • Responded to inquiries and room requests made online, by phone and via email.
  • Scheduled reservations for groups and special events.
  • Verified accuracy of room rates and other charges during check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Managed cash drawer responsibly throughout shift.
  • Leveraged Excel and Word skills to input and compile data gathered from various sources.
  • Prepared weekly schedules for all front of house staff.
  • Performed payroll weekly.

Marketer

Renewal By Anderson
King of Prussia, PA
05.2020 - 02.2021
  • Provided guidance on pricing structures and discounts designed to increase profitability.
  • Built research instruments and drafted questions for digital, traditional and in-person surveys.
  • Presented findings to management and executive leadership and fielded questions to help refine strategies.
  • Developed sales presentations that highlighted key features of products or services being sold.
  • Planned, wrote and presented sales pitches and developed proposals that spoke to client needs, concerns and objectives and addressed decision-makers within client organizations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Some College (No Degree) - Biomedical Engineering Technologies

Temple University
Philadelphia, PA

Skills

  • Food Preparation
  • Basic Accounting
  • Payment Processing
  • Health Codes Compliance
  • Marketing and Sales Experience
  • New Hire Training
  • Point of Sale Systems
  • Staff Management
  • Skilled in Excel/Word
  • Scheduling Expertise
  • Office Administration

Languages

American Sign Language
Professional
Ukrainian
Limited

Timeline

Bartender

Cosmic Cafe
05.2023 - 10.2023

Marketer

Renewal By Anderson
05.2020 - 02.2021

Waitress/Barista/Supervisor

Turning Point
09.2019 - 08.2021

Front Desk Agent/Front Office Manager/Night Auditor

Hampton Inn By Hilton
12.2018 - 05.2021

Some College (No Degree) - Biomedical Engineering Technologies

Temple University

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Tracy Enders