Tracy Evans
Dundee
Summary
Dynamic and compassionate professional with a background in healthcare and administrative roles, notably at Lanier Manor. Excelled in enhancing patient satisfaction and streamlining office operations, demonstrating strong problem-solving and time management skills. Proven ability to maintain high-quality standards under pressure, fostering both team collaboration and patient independence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2022
2022
years of professional experience
Work History
CNA
Lanier Manor
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
HR Assistant
Riverside Nursing Home
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Tracked various statistics and kept detailed records to support human resources department.
Care Giver
CDR
05.2021 - 10.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Receptionist/book Keeping
Blue Air Motors
07.2004 - 12.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collected Type payments, processed transactions and updated relevant records.
Education
Dryden High
Dryden, NY06.1994
Skills
- Time management
- Compassion and empathy
- Attention to detail
- Compassionate communication
- Complex Problem-solving
- Problem-solving
- Team collaboration
- Active listening
- Flexibility and adaptability
- Compassionate
- Valid state driver's license
- Quality assurance
- Calm and level-headed under duress
- Quick books
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Experienced with quick book
I've used quick books to manage finances, incoming and out going transactions.
Timeline
Care Giver
CDR
05.2021 - 10.2021
Receptionist/book Keeping
Blue Air Motors
07.2004 - 12.2005
CNA
Lanier Manor
HR Assistant
Riverside Nursing Home
Dryden High
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