Tracy Eyer
Jacksonville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
Work History
Manager
Medical Billing Services, LLC
06.1990 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Was an actively working Manager for many years. Posted charges, payments, worked Accounts Receivable.
- I have made suer that supplies were ordered and invoices paid in timely manner.
- prepared taxed for the accountant.
- updated CPT and ICD-10 codes when needed and made sure accurate and coded to the highest level.
- Make suer that our clients are utilizing every possible resource to get the highest paid outcome.
- Re-certify our physicians through CAQH.
- Maintain the physicians license as well as their malpractice insurance and make sure everything is up to date.
- Maintain contact with our clients to make sure that client relationship is in good standing and have meetings with the clients as needed.
- Bank deposits
- Proficient in many EMR systems including Moses, ECW, Amazing Charts, as well as I have worked on many others.
- Proficient in MS Word, Excel and other programs.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accurate.
- Work closely with many Attorneys to negotiate balances once cases have settled.
- Researched and resolved medical record discrepancies.
Executive Secretary
Prudential Financial
05.1989 - 06.1990
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Education
High School Diploma -
Edward H. White
Jacksonville, FL 05.1990
Skills
- Performance Tracking and Evaluations
- Team Leadership
- Employee Training
- Administration and Reporting
- Collection Calls
- Discrepancy Reconciliation
- Patient Account Analysis
- Auditing Proficiency
- Customer Service
- Reviewing Patient Information
- Medical Billing
- Medical Coding Knowledge
- Physician Interaction
- Electronic Health Record Software
- Medical Billing Technology
- Insurance Requirements
- Accounts Payable and Accounts Receivable
- Compliance Requirements
- System Updates
- Active Listening
- Procedure Optimization
- CPT Code Modifiers
- Build Customer Relationships
- Typing and 10-Key Entry
- Spreadsheet Tracking
- Recruit Well-Qualified Staff
- Batch Balances and Reports
Timeline
Manager
Medical Billing Services, LLC
06.1990 - Current
Executive Secretary
Prudential Financial
05.1989 - 06.1990
High School Diploma -
Edward H. White
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