TRACY FAISON
ZEBULON,NC
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Operations Manager, Customer Experience
Self-employeed
10.2015 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Recruited, hired, mentored and trained 5 staff on business procedures, policies, duties and customer care methods.
Restaurant Waitress
Mcleans Cafe
02.2014 - 10.2023
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
East Wake High School
Wendell, NC06.2003
Skills
- Administrative Support
- Budgeting and Expense Monitoring
- Accounts Payable and Receivable
- Scheduling and Coordinating
- Business Administration
- Productivity Improvements
- Strategic planning
- Staff Management
- Routing orders
- Closing tickets
- Updating logs
- Decision-Making
- Trucking dispatching
- Telephone etiquette
- Documentation and paperwork
- Dispatching field personnel
Timeline
Operations Manager, Customer Experience
Self-employeed
10.2015 - Current
Restaurant Waitress
Mcleans Cafe
02.2014 - 10.2023
High School Diploma -
East Wake High School
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