Summary
Overview
Work History
Education
Skills
Willing To Relocate
Work Preference
Timeline
Hi, I’m

Tracy Fields

Denver

Summary

I have over 15+ yrs of experience in a call center, sales, and computer knowledge, Experience with customer interactions, and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Overview

16
years of professional experience

Work History

Lowe's Home Improvement

CSR - Customer Service Representative
08.2018 - 01.2025

Job overview

  • Inbound high-call volume calls working with dual computer monitors
  • In our repair dept, before it was outsourced, the current dept position is in our care center responding to high calls, multi-tasking, problem solving with detail of customer concerns and complaints for overall resolutions
  • Proficient computer skills ability to navigate and comprehend computer Software comfortable to Microsoft apps and problem solving with dedicated private workspace with reliable internet
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Fast Track

Call Center Representative
10.2015 - 06.2018

Job overview

  • Offered various assistance with Medicare medical products to qualify patients with specific medical insurance
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Marty's Donuts

Customer Service/Cashier
04.2012 - 09.2015

Job overview

  • Provided exceptional customer service by greeting and assisting customers with their purchases
  • Efficiently processed cash, credit card, and check transactions using a point-of-sale (POS) system
  • Increased customer loyalty by consistently delivering friendly service that exceeded expectations
  • Fostered positive relationships with regular customers through personalized interactions
  • Demonstrated proficiency in handling difficult situations such as irate customers or fraudulent transactions
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Dr R Henderson

Medical Assistant
05.2009 - 03.2012

Job overview

  • Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
  • Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
  • Performed basic laboratory tests including collecting specimens and conducting routine tests
  • Managed patient medical records by accurately documenting information in electronic health record systems
  • Collaborated with insurance companies to verify coverage eligibility for patients' medical services
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Education

Ultimate Medical Academy
Tampa, FL

Associate's degree from Medical science administration
02-2026

Kaplan College
Indianapolis, IN

Associate's from Medical Assisting
05.2009

Lew Wallace High School
Gary, IN

High school diploma
06.1986

Skills

  • Upselling
  • Sales
  • Customer service
  • Call center experience
  • Problem-solving skills
  • HIPAA compliance
  • Medical terminology
  • Verbal and written communication

Willing To Relocate

Indianapolis, IN

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Timeline

CSR - Customer Service Representative

Lowe's Home Improvement
08.2018 - 01.2025

Call Center Representative

Fast Track
10.2015 - 06.2018

Customer Service/Cashier

Marty's Donuts
04.2012 - 09.2015

Medical Assistant

Dr R Henderson
05.2009 - 03.2012

Kaplan College

Associate's from Medical Assisting

Lew Wallace High School

High school diploma

Ultimate Medical Academy

Associate's degree from Medical science administration

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Tracy Fields