Tracy Finck
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Behavioral Aide
Morrow County School District
09.2019 - 08.2025
- Implemented individualized behavior intervention strategies to support student development and learning.
- Collaborated with teachers and staff to create supportive educational environments for students with behavioral challenges.
- Monitored student progress, providing feedback and adjustments to behavior plans as needed.
- Assisted in crisis intervention, ensuring student safety and emotional well-being during challenging situations.
- Developed and maintained positive relationships with students, fostering trust and open communication.
- Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
Front Office Manager
Dr. Flaiz
05.2022 - 08.2022
- Managed patient scheduling and appointment coordination to optimize office efficiency
- Oversaw daily front office operations, ensuring efficient patient flow and exceptional customer service.
- Processed insurance claims and verified patient coverage for seamless billing operations
- Maintained accurate medical records and ensured compliance with privacy regulations
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Reduced administrative errors by consistently verifying insurance information.
Front and Back Office Medical Assistant
Hermiston Family Foot Clinic, Donald Carlson, D.P.M.
09.2015 - 09.2018
- Assisted in patient intake processes, collecting accurate information and verifying insurance details.
- Maintained accurate patient records using electronic health record systems for compliance and accessibility.
- Oversaw back-office inventory management, ensuring availability of medical supplies for daily operations.
- Ordered prescription refills on behalf of existing office patients.
- Cross-trained in front-office procedures to back up reception staff.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Supported clinical staff by preparing examination rooms and sterilizing instruments per safety protocols.
- Managed electronic health records, ensuring data integrity and compliance with privacy regulations.
- Led initiatives to improve workflow efficiency, reducing appointment turnaround time through process optimization.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Posted payments and charges to patient accounts and participated in billing processes.
SUMMER FUN- LEAD COUNSELOR
City of Hermiston
06.2007 - 09.2018
- Developed and implemented engaging camp programs to enhance participant experiences.
- Managed staff recruitment, training, and performance evaluations for seasonal employees.
- Oversaw daily operations, ensuring adherence to safety regulations and policies.
- Fostered positive relationships with parents and guardians through regular communication and feedback sessions.
- Evaluated program effectiveness and made strategic improvements based on participant feedback.
- Ensured camper safety through diligent supervision, risk management procedures, and adherence to established protocols.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Cultivated a supportive environment that encouraged personal growth and skill development among campers and staff.
- Addressed any issues or concerns raised by parents professionally and efficiently, ensuring a high level of customer satisfaction.
- Implemented comprehensive emergency preparedness plans in coordination with relevant authorities, ensuring the safety of all camp participants.
- Enhanced camper experience by developing and implementing diverse and engaging programs for various age groups.
- Established clear expectations regarding camper behavior rules while promoting a positive atmosphere conducive to learning.
Title Math Assistant and Coach
Umatilla School District
01.2007 - 08.2015
- Facilitated math instruction for diverse student groups, enhancing comprehension and engagement.
- Developed supplementary materials to reinforce curriculum objectives and support individual learning needs.
- Collaborated with teachers to assess student progress and implement targeted interventions.
- Analyzed student performance data to identify trends and inform instructional adjustments.
- Prepared supplementary materials for differentiated instruction, meeting the diverse needs of learners within the classroom setting.
- Provided constructive feedback to students on their work, fostering a growth mindset and encouraging continuous improvement.
- Enhanced students'' problem-solving skills through the implementation of group projects and collaborative activities.
- Improved student comprehension by incorporating real-world examples and hands-on activities in math lessons.
- Helped teacher prepare instructional material and displays.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Analyzed team dynamics to foster collaboration and improve overall effectiveness.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
Education
No Degree - Business
Blue Mountain Community College
Pendleton, ORDiploma - undefined
Riverside High School
01.1986
Skills
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Time-Management
- Dedicated team player
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Active listening
- Self-starter
- Data collection
Timeline
Front Office Manager
Dr. Flaiz
05.2022 - 08.2022
Behavioral Aide
Morrow County School District
09.2019 - 08.2025
Front and Back Office Medical Assistant
Hermiston Family Foot Clinic, Donald Carlson, D.P.M.
09.2015 - 09.2018
SUMMER FUN- LEAD COUNSELOR
City of Hermiston
06.2007 - 09.2018
Title Math Assistant and Coach
Umatilla School District
01.2007 - 08.2015
Diploma - undefined
Riverside High School
No Degree - Business
Blue Mountain Community College