Tracy Fisher
Castaic,CA
Summary
Demonstrated skills in product & project management, time management, vendor management, and customer relations. Proven experience in working within challenging environments to deliver customer-focused solutions and feedback. Demonstrates flexibility in undertaking tasks independently or collaboratively with the team to contribute to business success. An experienced, driven, and accomplished professional with extensive experience working for leading, high-profile companies. Demonstrates strong project leadership, completing projects on time, within budget, and meeting all expectations. Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
16
16
years of professional experience
Work History
Project Manager, Customer Support, Digital Media Services
PARAMOUNT Pictures
01.2015 - 01.2024
- Assisted domestic and international clients from the sales team with requests for all streaming platforms
- Managed media requests, organized audio, video, subtitle transcodes, and localizations
- Scheduled deliveries to streaming platforms according to client specifications
- Managed projects from start to delivery
- Prioritized rejections with quick turnarounds
- Assisted customers with billing issues and created invoices
- Met with customers and clients in person, via email, Zoom, or other platforms to address issues escalated by associates
- Promptly followed up with customers to provide findings and solutions
- Prevented revenue losses through careful attention to customer needs and complaints
- Experienced in high-volume, fast-paced settings
- Experienced with file formats such as MPEG, XDCAM, Pro Res, IMX, H264, UHD, HDR-10, UHD SDR, Dolby Vision, Atmos Audio, subtitling, closed-captions, and foreign language localizations for features, episodes, trailers, clips, and EPKs
- Proficient with Excel, outlook, word
- Implemented process improvements to enhance overall service delivery
- Assisted customers with billing issues, used self-service tools, and resolved service concerns
- Addressed client needs by managing telephone, email, and chat requests professionally
- Contributed to process and product improvement by relaying customer feedback
- Provided prompt follow-up with customers for support and satisfaction checks
- Managed inquiries, payments, service requests, deliveries, and rejections
Customer Service Representative
TECHNICOLOR
01.2008 - 01.2015
- Coordinate and distribute features and episodic content, oversee mastering for DVD and Blu-ray, address escalated service issues, and manage customer relations
- Organized features and episodes promptly and achieved all production goals
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Verdugo Hills High School
Sunland, CASkills
- Independent
- Meticulous
- Organized
- Dependable
- Friendly
- Versatile across industries
- Project planning
- Team collaboration
- Advanced problem solving
- Processes and procedures
- Data review
- Data analysis
- Inventory control
- Client rapport
- Task prioritization
- Vendor management
- Technical support
Timeline
Project Manager, Customer Support, Digital Media Services
PARAMOUNT Pictures
01.2015 - 01.2024
Customer Service Representative
TECHNICOLOR
01.2008 - 01.2015
High School Diploma -
Verdugo Hills High School
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