Tracy Fleet
Plymouth,MA
Summary
Accomplished Assistant Store Manager with more than 33 years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams and creating positive working environment.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
J JILL
09.2015 - Current
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached 13 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings..
- Supervised payroll corrections for accuracy and duplications.
- Assisted Store Manager in meeting standards for customer service and quality.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Assitant Operations Manager
Talbots
06.2015 - 09.2015
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Worked with managers and advertising directors to optimize promotions.
- Arranged consistent shelves, bins and racks at many locations by following established planograms.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Resolved employee problems, improved operations and provided exceptional client support.
Assitant Store Manager Visual Merchandising
Talbots
07.2005 - 06.2015
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Executed merchandise substitutions based on sell through.
- Updated pricing and signage to complete product displays and educate customers.
- Developed merchandising strategy to efficiently move overstock.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Supervised and trained a team of up to 10 merchandising employees to adhere and execute visual floorsets twice a month.
Store Manager
Talbots
09.2002 - 07.2005
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Trained new employees on proper protocols and customer service standards.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assitant Store Manager Lawn and Garden
Sears And Roebuck
09.1998 - 09.2002
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Completed opening and closing procedures, including setting up cash drawers and preparing deposits, to maintain efficient operations.
- Established schedules and assigned work tasks to individual team members based on strengths, knowledge and availability to meet business, plant and customer demands.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
Education
Associate of Arts - Retail Management
Cape Cod Community College
West Barnstable, MA4 1992
Skills
- Goals and Performance
- Product Knowledge
- Coaching and mentoring
- Visual Merchandising
- Delegation
- Project organization
- Customer service and engagement
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Stock management
- POS systems operations
- Employee scheduling
- Hiring and training
- Pricing and markdowns
- Work Planning and Prioritization
- Display setup
- Strategic planning
- Sales growth
- Relationship building and management
- Transaction processing
- Strategic merchandising
- Flexible schedule
- Operations
- Effective leader
- Problem-solving
- Retail operations
- Goals and performance
- Stock rotations
- Delegating work
- Customer relations
- Marketing and promotions
- Scheduling coordination
Timeline
Assistant Store Manager
J JILL
09.2015 - Current
Assitant Operations Manager
Talbots
06.2015 - 09.2015
Assitant Store Manager Visual Merchandising
Talbots
07.2005 - 06.2015
Store Manager
Talbots
09.2002 - 07.2005
Assitant Store Manager Lawn and Garden
Sears And Roebuck
09.1998 - 09.2002
Associate of Arts - Retail Management
Cape Cod Community College