Summary
Overview
Work History
Education
Work Availability
Timeline
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Tracy Fletcher

Tomball,TX

Summary

Dynamic individual with hands-on experience in case management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

26
26
years of professional experience

Work History

Stay at Home Mom

Self Employed
04.2012 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed household and family responsibilities including child care and housekeeping.
  • Developed strong organizational and time management skills
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Retail Associate

Adelyne's Boutique
03.2019 - 03.2020
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.

Marketing and Accounting Assisting

PMD Marketing
08.2005 - 04.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Case Manager

MHMR Tarrant County Project RAPP
12.2001 - 05.2003
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.

Case Manager/Supervisor

MHMR Tarrant County- Citadel
08.1999 - 08.2001
  • Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
  • Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
  • Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
  • Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
  • Conducted comprehensive assessments of clients'' needs, leading to tailored interventions and supports for each individual.
  • Enhanced team performance through regular supervision, coaching, and training of case managers.

Education

Bachelor of Arts - Psychology

Texas Tech University
Lubbock, TX
08-1994

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Associate

Adelyne's Boutique
03.2019 - 03.2020

Stay at Home Mom

Self Employed
04.2012 - Current

Marketing and Accounting Assisting

PMD Marketing
08.2005 - 04.2012

Case Manager

MHMR Tarrant County Project RAPP
12.2001 - 05.2003

Case Manager/Supervisor

MHMR Tarrant County- Citadel
08.1999 - 08.2001

Bachelor of Arts - Psychology

Texas Tech University

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Tracy Fletcher