Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tracy Flippo

Mesa,AZ

Summary

Dynamic customer service professional with a proven track record at Target, adept at resolving complex escalations and enhancing customer satisfaction. Skilled in analytical thinking and process improvement, I effectively reduced case resolution time while fostering strong relationships. Committed to operational efficiency and continuous improvement, I thrive in fast-paced environments.

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in [specific skills relevant to field], consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Overview

18
18
years of professional experience

Work History

Puppy Specialist

Puppies N Luv - CPI Pets
05.2025 - Current
  • Assisted in daily operations by supporting team with routine tasks and scheduling. Showing and selling puppies to incoming customers. Phone requests and email questions.
  • Learned and utilized company software systems for efficient task management and documentation.
  • Contributed to team meetings by providing input on process improvements and workflow enhancements.
  • Supported project coordination efforts by organizing resources and maintaining timelines. Submitting and processing funding sources for purchases through Eve, American First, UFCS financing companies to purchase puppies in store.
  • All sales associates duties by answering questions and puppy information to complete purchases by phone.
  • Assist customers complete purchases in store by completing signed contracts.

!st Shift Machine Operator Assistant

Greif Manufacturing
08.2022 - 05.2025
  • Operated production machinery to ensure efficient manufacturing processes.
  • Monitored equipment performance, identifying and resolving issues proactively.
  • Conducted quality checks on finished products to maintain compliance with standards.
  • Assisted in training new operators on machine functions and safety protocols.
  • Implemented process improvements that enhanced workflow efficiency and reduced downtime.
  • Collaborated with team members to optimize production schedules and meet targets.
  • Maintained accurate logs of machine operations and maintenance activities.
  • Adhered to safety regulations, promoting a safe working environment for all staff.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Floral Clerk

Smiths Food And Drug
03.2024 - 04.2025
  • Assisted customers in selecting floral arrangements based on preferences and occasions.
  • Maintained cleanliness and organization of floral display areas to enhance customer experience.
  • Prepared and arranged fresh flowers for daily sales, ensuring quality standards were met.
  • Operated point-of-sale system for processing transactions and managing inventory levels.
  • Collaborated with team members to restock supplies and maintain inventory accuracy.
  • Educated customers on care instructions for fresh flowers to promote product longevity.
  • Handled customer inquiries and resolved issues efficiently to ensure satisfaction.
  • Supported promotional displays by arranging seasonal flowers according to store guidelines.
  • Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.

Senior Lead Escalation Specialist-Remote CS Agent

Target Redcard, Target.com, Target Financial
09.2019 - 08.2022
  • Resolved complex customer escalations, ensuring timely and effective solutions.
  • Collaborated with cross-functional teams to identify root causes of recurring issues.
  • Developed and implemented process improvements to enhance customer satisfaction.
  • Analyzed trends in escalated cases, providing insights for strategic decision-making.
  • Trained and mentored junior staff on escalation procedures and best practices.
  • Maintained detailed documentation of escalations, facilitating knowledge sharing across departments.
  • Acted as primary liaison between customers and internal teams during high-stress situations.
  • Evaluated service level agreements to ensure compliance and improve operational efficiency.
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
  • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
  • Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
  • Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues.
  • Safeguarded customer data privacy through strict adherence to company protocols when working with sensitive information.
  • Contributed to a positive work environment by mentoring junior staff members on effective escalation management techniques.
  • Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
  • Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.
  • Supported company growth by assisting with the development of new processes to handle increased volume of escalations effectively.
  • Kept abreast of industry trends and best practices in escalation management through continuous professional development opportunities.
  • Assisted in the implementation of new tools designed to improve case tracking and reporting capabilities within the escalation team.
  • Ensured smooth transitions between shifts by providing thorough updates on ongoing cases during shift handovers.
  • Streamlined the escalation process by developing clear communication guidelines for team members and stakeholders.
  • Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team.
  • Collaborated with cross-functional teams to identify root causes of escalated issues and implement long-term solutions.
  • Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
  • Escalated customer issues to management for appropriate action to be taken.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Provided feedback on product or service improvements to better meet customer needs and expectations.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
  • Trained customers on product usage for increased brand loyalty.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
  • Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
  • Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
  • Identified and reported trends in customer complaints to improve products and prevent future complaints.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained staff on operating procedures and company services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and backed up other customer service managers.
  • Cross-trained and provided backup support for organizational leadership.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.
  • Facilitated communication between clients and internal teams to ensure timely resolution of inquiries.
  • Managed client accounts, providing tailored support and maintaining strong relationships.
  • Developed training materials to onboard new agents, enhancing team performance and consistency.
  • Streamlined processes for handling customer complaints, resulting in improved satisfaction rates.
  • Analyzed client feedback to identify trends and recommend service enhancements to management.
  • Collaborated with sales team to provide insights on customer needs, influencing product offerings.

Sales Office Manager-Home Sales

Roberts Resorts
02.2020 - 03.2021
  • Managed daily operations of sales office, ensuring efficient workflow and customer service excellence.
  • Developed training programs for new sales staff, enhancing team performance and product knowledge.
  • Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
  • Oversaw scheduling and coordination of sales meetings, maximizing team collaboration and effectiveness.
  • Cultivated strong relationships with clients, increasing customer satisfaction and loyalty through targeted follow-ups.
  • Led initiatives to enhance operational efficiencies, resulting in improved response times and service delivery.
  • Mentored junior staff members, fostering professional development and promoting a culture of continuous improvement.
  • Analyzed sales data to identify trends, informing strategic decisions to drive revenue growth.

Customer Service Representative

Charles Schwab
01.2016 - 02.2020
  • Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
  • Managed order processing and returns, maintaining accuracy in documentation and tracking systems.
  • Collaborated with team members to enhance service delivery and streamline operational workflows.
  • Trained new staff on customer service protocols and company policies to ensure consistency.
  • Led initiatives to improve response times, contributing to enhanced overall customer experience.
  • Oversaw escalated issues, providing solutions while upholding company standards and policies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assistant Bookkeeper/Accounting Assistant

G&J Transport
02.2013 - 06.2014
  • Managed accounts payable and receivable processes to ensure timely transactions.
  • Reconciled bank statements with financial records for accuracy and consistency.
  • Assisted in preparing monthly financial reports and budget forecasts for management review.
  • Maintained organized filing systems for invoices, receipts, and financial documents to enhance retrieval efficiency.
  • Collaborated with team members to streamline bookkeeping procedures and improve workflow effectiveness.
  • Implemented internal controls to safeguard company assets and reduce discrepancies in ledgers.
  • Provided training and support to junior staff on accounting software and best practices.
  • Conducted regular audits of financial statements to identify errors and ensure compliance with standards.
  • Filed invoices with processed checks to maintain orderly accounting filing system.
  • Assisted bookkeepers in providing support documentation required for audits.
  • Created and maintained detailed, organized and timely records of transactions to support legal compliance.
  • Prepared written materials and electronic financial data to document activities, provide references and convey information.
  • Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
  • Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
  • Enhanced overall financial organization by maintaining a well-organized filing system for important documents.
  • Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
  • Improved financial accuracy by maintaining organized records of all transactions and reconciliations.
  • Assisted in streamlining processes for increased efficiency with data entry tasks.
  • Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
  • Matched purchase orders with invoices and recorded necessary information.
  • Assisted bookkeeper in managing fixed asset inventory, including updating asset records, calculating depreciation, and preparing related reports.
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
  • Ensured timely payments to vendors by tracking invoices and promptly processing checks.
  • Built bookkeeping systems and strategies to achieve financial savings and goals.
  • Researched financial information discrepancies and documentation to verify accuracy and adhere to established procedures prior to processing.
  • Supported cash flow management initiatives by monitoring accounts receivable collections and promptly following up on overdue payments.
  • Aided in the reduction of outstanding debts through diligent account reconciliation efforts and consistent follow-up with clients regarding payment statuses.
  • Input financial data and produced reports using [Software].
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Inspected account books and recorded transactions.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Entered figures using 10-key calculator to compute data quickly.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.

Front Desk Receptionist

Solterra Senior Living
01.2012 - 06.2014
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated communication between departments to streamline operations and enhance guest experiences.
  • Maintained accurate records of appointments, reservations, and guest inquiries using property management systems.
  • Provided exceptional customer service, addressing guest needs promptly and resolving issues effectively.
  • Trained new reception staff on operational procedures and customer service standards to maintain quality service.
  • Implemented process improvements to reduce waiting times and increase overall efficiency at the front desk.
  • Oversaw scheduling for conference rooms, ensuring optimal use of facilities for meetings and events.
  • Developed and maintained strong relationships with guests, fostering loyalty through personalized interactions.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Streamlined check-in processes, reducing wait times for guests.
  • Enhanced security by monitoring visitor access and issuing badges according to company protocols.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Developed FAQ document for common visitor inquiries, streamlining information provision.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Office Manager/Front Desk Receptionist

General Services Administration, GSA
02.2008 - 2011
  • Coordinated office operations to enhance workflow efficiency and productivity across departments.
  • Managed scheduling and logistics for meetings, ensuring effective use of resources and time.
  • Developed and maintained filing systems to streamline document retrieval and increase organizational effectiveness.
  • Implemented process improvements that reduced administrative errors and increased service delivery speed.
  • Led training sessions for new staff on office protocols and software applications, enhancing team performance.
  • Oversaw inventory management, ensuring timely procurement of supplies to support daily operations.
  • Collaborated with cross-functional teams to align departmental goals with organizational objectives, fostering teamwork.
  • Analyzed operational procedures, recommending changes that improved overall office efficiency and employee satisfaction.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for [Number] employees.
  • Kept high average of performance evaluations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Interceded between employees during arguments and diffused tense situations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Coordinated visitor check-in processes, ensuring compliance with security protocols.
  • Maintained organized reception area, enhancing professional appearance and accessibility.
  • Assisted in scheduling appointments, optimizing staff calendars for efficiency.
  • Processed incoming and outgoing mail, ensuring timely distribution and correspondence tracking.
  • Supported administrative tasks, contributing to overall office operations and workflow improvements.
  • Handled customer inquiries with professionalism, fostering positive relationships with visitors and staff.
  • Collaborated with team members to streamline front desk procedures, improving service delivery speed.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled office meetings and client appointments for staff teams.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Compiled information from files and research to satisfy information requests.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

Bachelor of Science - English Education

University California Irvine
Irvine, CA
01-1994

Associate of Science - Early Childhood Education And Care

Dixie State College
St. George, UT
05-1992

High School Diploma -

Cyprus High School
Magna, UT
06-1990

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Management collaboration
  • Advanced communication
  • Technical communication
  • Proficient in [software]
  • Documentation management
  • Quality assurance
  • Root-cause analysis
  • Quality assessment
  • Supply management
  • Resource allocation
  • Emergency response
  • Troubleshooting techniques
  • Continuous improvement
  • Coaching and mentoring
  • Multitasking Abilities
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Written communication
  • Task prioritization
  • Excellent communication
  • Problem-solving abilities
  • Relationship building
  • Team building
  • Data analysis
  • Decision-making
  • Active listening
  • Process improvement
  • Project planning
  • Interpersonal communication
  • Conflict resolution
  • Problem-solving aptitude
  • Reliability
  • Logistics coordination
  • Idea development and brainstorming
  • Issue research
  • Teamwork
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Operational efficiency
  • Interpersonal skills

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Used Microsoft Excel to develop inventor
  • Supervised team of 10 staff members.

Languages

English
Full Professional

Timeline

Puppy Specialist

Puppies N Luv - CPI Pets
05.2025 - Current

Floral Clerk

Smiths Food And Drug
03.2024 - 04.2025

!st Shift Machine Operator Assistant

Greif Manufacturing
08.2022 - 05.2025

Sales Office Manager-Home Sales

Roberts Resorts
02.2020 - 03.2021

Senior Lead Escalation Specialist-Remote CS Agent

Target Redcard, Target.com, Target Financial
09.2019 - 08.2022

Customer Service Representative

Charles Schwab
01.2016 - 02.2020

Assistant Bookkeeper/Accounting Assistant

G&J Transport
02.2013 - 06.2014

Front Desk Receptionist

Solterra Senior Living
01.2012 - 06.2014

Office Manager/Front Desk Receptionist

General Services Administration, GSA
02.2008 - 2011

Bachelor of Science - English Education

University California Irvine

Associate of Science - Early Childhood Education And Care

Dixie State College

High School Diploma -

Cyprus High School

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Tracy Flippo