Tracy Flores
Wichita,Kansas
Summary
Reliable and dedicated candidate with a strong work ethic and attention to detail. Always ready to take on challenges and utilize problem-solving and task prioritization skills to help the team succeed. Seeking an opportunity to expand skills and make a valuable contribution to the company's success.
Overview
20
20
years of professional experience
Work History
Transcriptionist
Rev
01.2020 - 10.2024
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Used headsets and transcribing software to take dictation of medical documents.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
Office Administrative Assistant
Smith Grindley Associates
01.2017 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
Convergys
10.2010 - 10.2016
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Switchboard Operator
Via Christi St Francis
11.2004 - 07.2009
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department, or business.
- Trained and mentored new PBX operations employees.
- Documented messages and forwarded to correct individual.
Education
Certificate - Medical Transcription
Diploma -
Associate in Arts (A.A.) - undefined
04.2015
Skills
- Problem-solving abilities
- Multitasking
- Upselling strategies
- Sales closing
- Call control skills
- Call center customer service
- Complaint resolution
- Data entry
- 80 WPM
Timeline
Transcriptionist - Rev
01.2020 - 10.2024
Office Administrative Assistant - Smith Grindley Associates
01.2017 - 01.2020
Customer Service Representative - Convergys
10.2010 - 10.2016
Switchboard Operator - Via Christi St Francis
11.2004 - 07.2009
Cowley County community college - Associate in Arts (A.A.),
Wichita Area Technical College - Certificate, Medical Transcription
South high School - Diploma,
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