Summary
Overview
Work History
Education
Timeline
Generic

Tracy Flores

Customer Service Professional
Wichita,Kansas

Summary

Reliable and dedicated candidate with a strong work ethic and attention to detail. Always ready to take on challenges and utilize problem-solving and task prioritization skills to help the team succeed. Seeking an opportunity to expand skills and make a valuable contribution to the company's success.

Overview

20
20
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Representative

CRI Research
03.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong relationships with clients through consistent communication and timely delivery of results.

Transcriptionist

Rev
01.2020 - 10.2024
  • Used headsets and transcribing software to take dictation of medical documents.
  • Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.

Office Administrative Assistant

Smith Grindley Associates
01.2017 - 01.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Customer Service Representative

Convergys
10.2010 - 10.2016
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Switchboard Operator

Via Christi St Francis
11.2004 - 07.2009
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Announced important information and emergency notifications over PA system.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

Education

Digital Court Reporter Certification -

The Court Reporting Academy
Cocoa, FL
03.2025 - Current

Associate of Arts -

Cowley County Community College
Wichita, Kansas
03.2012 - 05.2015

Certificate - Medical Transcription

Wichita Area Technical College
Wichita, KS
08.1991 - 01.1992

Diploma -

South High School
Wichita, Kansas
01.1988 - 08.1991

Timeline

Customer Service Representative

CRI Research
03.2025 - Current

Digital Court Reporter Certification -

The Court Reporting Academy
03.2025 - Current

Transcriptionist

Rev
01.2020 - 10.2024

Office Administrative Assistant

Smith Grindley Associates
01.2017 - 01.2020

Associate of Arts -

Cowley County Community College
03.2012 - 05.2015

Customer Service Representative

Convergys
10.2010 - 10.2016

Switchboard Operator

Via Christi St Francis
11.2004 - 07.2009

Certificate - Medical Transcription

Wichita Area Technical College
08.1991 - 01.1992

Diploma -

South High School
01.1988 - 08.1991
Tracy FloresCustomer Service Professional