Tracy Flores
Wichita,KS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Transcription
Rev
01.2020 - 11.2025
- Utilized specialized transcription software to enhance efficiency.
- Reviewed and edited transcripts for grammar and clarity.
- Managed multiple transcription projects with tight deadlines.
- Continuously improved transcription skills through ongoing training and professional development opportunities.
Administrative Assistant
Smith Grindley Associates
03.2016 - 11.2019
- Handled incoming calls and emails, providing excellent customer service and timely responses to inquiries.
- Supported office management tasks including inventory control, ordering supplies, and maintaining office equipment.
- Maintained organized filing systems and document management, improving accessibility and retrieval of important information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative
Convergys
10.2012 - 02.2016
- Developed strong relationships with customers by actively listening to their needs and following up to ensure satisfaction.
- Handled high-volume calls and emails while maintaining professionalism, achieving an average response time of under 2 minutes.
- Resolved complex customer complaints effectively through problem-solving skills and empathy, ensuring a positive customer experience.
Switchboard Operator
Via Christi Regional Medical Center
11.2005 - 02.2009
- Operated multi-line switchboard to efficiently direct incoming calls to appropriate departments.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with medical staff to prioritize urgent calls and ensure timely responses.
- Implemented best practices for efficient handling of high-volume call traffic during peak hours.
Education
Associates - General Studies
Cowley County Community College
Wichita, Kansas06.2014
Medical Transcription
Wichita Area Technical College
Wichita, Kansas05.1992
High School Diploma -
Metro-Blvd High School
Wichita, KS03.1991
Skills
- Clear interpersonal communication
- Strong listening capabilities
- Critical thinking abilities
- Customer support
- Call center customer service
- Inbound phone calls
Timeline
Transcription
Rev
01.2020 - 11.2025
Administrative Assistant
Smith Grindley Associates
03.2016 - 11.2019
Customer Service Representative
Convergys
10.2012 - 02.2016
Switchboard Operator
Via Christi Regional Medical Center
11.2005 - 02.2009
High School Diploma -
Metro-Blvd High School
Associates - General Studies
Cowley County Community College
Medical Transcription
Wichita Area Technical College