Tracy Folkerts
Billings,Montana
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
General Manager
Hardee's Restaurant
09.2020 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Dental Office Manager
Dr. Greg Moritz, DMD
05.2018 - 08.2019
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
Dental Office Manager
Dr. Craig Stannebein, DMD
09.2006 - 01.2017
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Rocky Mountain High School
Cowley, WY05.1991
Skills
- Process Automation
- Expense Control
- Business Administration
- Business Development
- P&L Management
- Quality Management
- Operations Oversight
- Customer Retention
- Account Management
- Schedule Management
- Vendor Sourcing
- Loss Prevention
- Workflow Planning
- Performance Improvements
- Staff Management
- Networking Abilities
- Staff Development
- Matrix Management
- Administrative Skills
- Effective Leader
- Proficient in [Software]
- Leadership and Team Building
- Verbal and Written Communication
- Training and Coaching
- Interpersonal Skills
- Purchasing
- Budget Coordination
- Sound Judgment
- Vendor Relationships
- Total Quality Management
- Motivation
- Efficient Multi-Tasker
- Training and Development
- Deadline-Oriented
- Team Leadership
- Change Implementation
- Sales Analysis
- Performance Analysis
- Budget Analysis
- Purchasing and Planning
- Budget Allocation
- Exceptional Interpersonal Communication
- Labor Cost Controls
- Problem Resolution
- Strategic Planning
- Facility Management
- Team Training and Development
- Performance Evaluations
- Cost Analysis and Savings
- Cost Reductions
- Data Review
- Team Player
- Consistently Meet Goals
Timeline
General Manager
Hardee's Restaurant
09.2020 - Current
Dental Office Manager
Dr. Greg Moritz, DMD
05.2018 - 08.2019
Dental Office Manager
Dr. Craig Stannebein, DMD
09.2006 - 01.2017
High School Diploma -
Rocky Mountain High School
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