Tracy Fortune Howard
New Orleans
Summary
Detail-oriented team player with strong organizational skills. Proven ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges and allows utilization of interpersonal skills, excellent time management, and problem-solving abilities. Organized and dependable candidate excelling at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to contribute to the achievement of team goals.
Overview
16
16
years of professional experience
Work History
Front Desk/ Member Leader
Youfit Gyms Algiers
01.2022 - 01.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Customer Service and front desk duties .
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Lead Teacher, Toddler Room
Little People. Workshop
04.2019 - 12.2022
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
Administrative Assistant
Expressive Art Solution Counseling Center
07.2018 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Development Coordinator
New Orleans Women and Children's Shelter
08.2014 - 09.2016
- Conducted prospect research to identify potential new donors, expanding the organization''s funding sources and opportunities.
- Optimized event planning procedures for various fundraising events, leading to higher attendance numbers and overall revenue generation.
- Served as primary contact for external inquiries from donors or prospective partners, providing timely and accurate information about the organization.
- Implemented targeted stewardship strategies that resulted in increased donor satisfaction levels and subsequent giving amounts.
Police Officer II /Front Desk Officer
New Orleans Police Department
06.2007 - 08.2013
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Education
Certification - CMAA
Strive / Delgado
New Orleans, LA08.2024
Certificate - Business Management
GoalGetter Business And Life Coaching Academy
Slidell, LA05.2021
Certificate - Business Development
Lunch Nola Business Academy
New Orleans, LA05.2020
Certificate - Health Coaching
Delgado Community College
New Orleans, LA04.2020
Certificate - Life Coach
Destined For Greatness Life Coach
New Orleans, LA04.2017
Skills
- Motivating Teams
- Influencing Others
- Continuous improvements
- Coaching abilities
- Goal-Oriented
- Problem-Solving
- Organizational Skills
- Team Collaboration
- Problem-solving abilities
- Reliability
Timeline
Front Desk/ Member Leader
Youfit Gyms Algiers
01.2022 - 01.2023
Lead Teacher, Toddler Room
Little People. Workshop
04.2019 - 12.2022
Administrative Assistant
Expressive Art Solution Counseling Center
07.2018 - 07.2019
Development Coordinator
New Orleans Women and Children's Shelter
08.2014 - 09.2016
Police Officer II /Front Desk Officer
New Orleans Police Department
06.2007 - 08.2013
Certification - CMAA
Strive / Delgado
Certificate - Business Management
GoalGetter Business And Life Coaching Academy
Certificate - Business Development
Lunch Nola Business Academy
Certificate - Health Coaching
Delgado Community College
Certificate - Life Coach
Destined For Greatness Life Coach
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