Tracy Frank
Glenview,IL
Summary
Experienced Certified Medical Assistant with 15+ years of clinical, surgical, and administrative experience, specializing in dermatology, plastic surgery, and remote patient care. Proven track record in surgical prep, patient education, care coordination, and telehealth support. Passionate about delivering compassionate, high-quality care with a strong foundation in EHR systems, team leadership, and multi-specialty environments. Seeking a long-term opportunity with a mission-driven healthcare team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Manager- Remote
Passionate Care Management
Remote
09.2024 - 04.2025
- Conducted monthly telephonic assessments for patients with chronic conditions.
- Created care plans, tracked vital signs, symptoms, and patient goals.
- Used EHR for documentation and patient updates between appointments.
- Developed rapport with patients and families, improving care engagement.
- Remote patient monitoring
- Facilitated patient enrollment and ongoing engagement in CCM program.
Certified Medical Assistant
Deerfield Dermatology
Deerfield, IL
01.2023 - 08.2024
- Assisted MOHS surgeon with skin cancer excisions and surgeries.
- Performed scribing in EMA, managed pathology calls, maintained sterile field.
- Trained new assistants and ensured inventory readiness for procedures.
- Assisted providers with skin biopsies, suture removal and wound care.
Certified Medical Assistant
University Dermatology & Vein Clinic
Skokie, IL
11.2019 - 08.2020
- Supported general dermatology and MOHS procedures, scribed in EMA.
- Oversaw EMR transition from Cerner to EMA across clinic operations.
Team Lead / Medical Assistant
Sono Bello
Schaumburg, IL
05.2018 - 07.2019
- Led surgical setup and monitoring during liposuction procedures.
- Mentored new staff and ensured compliance with surgical protocols.
Certified Medical Assistant
Associated Plastic Surgeons
IL
07.2017 - 10.2017
- Supported OR procedures, sterilized equipment, documented supply use.
- Used social media and consented case recordings as directed.
OR Circulator / CMA
JW Plastic Surgery
Highland Park, IL
03.2016 - 12.2016
- Circulated surgeries in accredited OR, managed vitals and post-op transitions.
- Assisted in cosmetic treatments and laser services.
Lead Medical Assistant
Lincoln Park Dermatology
Chicago, IL
09.2015 - 11.2016
- Assisted in excisions, cosmetic injections, scribed for physicians.
- Managed instrument sterilization and specialty pharmacy coordination.
Lead Medical Assistant
Illinois Dermatology Institute
Park Ridge, IL
12.2013 - 03.2015
- Supported Mohs surgeries, documented exams in EMA, ensured sterile technique.
Lead Medical Assistant
NorthShore University HealthSystem
Evanston, IL
07.2011 - 11.2013
- Managed clinic ops, administered physicals and vaccines across hospital system.
- Led TB/flu programs, reduced exposures via trend analysis and education.
Certified Medical Assistant
Heal n Cure
Northbrook, IL
02.2009 - 02.2011
- Performed venipuncture, diagnostics, assisted with EKG, injections, and UA.
- Scheduled appointments and collaborated on patient-centered treatment plans.
Education
Certified Medical Assistant - Medical Assistant
Everest College
Skokie, IL08.2008
Skills
- Phlebotomy
- Surgical Assistance
- EHR (EMA, Cerner, Athena, Epic)
- Patient Scheduling
- Medical Billing & Coding
- Pathology & Wound Care
- Injections
- Remote Care Coordination
- MOHS Surgery Support
- Inventory Management
- Patient Education
- HIPAA Compliance
- Remote Patient Advocate
- Remote work
Certification
- Certified Registered Medical Assistant (AMT) – Active
- BLS Certification – Active
- ACLS Certification – Active
Timeline
Patient Care Manager- Remote
Passionate Care Management
09.2024 - 04.2025
Certified Medical Assistant
Deerfield Dermatology
01.2023 - 08.2024
Certified Medical Assistant
University Dermatology & Vein Clinic
11.2019 - 08.2020
Team Lead / Medical Assistant
Sono Bello
05.2018 - 07.2019
Certified Medical Assistant
Associated Plastic Surgeons
07.2017 - 10.2017
OR Circulator / CMA
JW Plastic Surgery
03.2016 - 12.2016
Lead Medical Assistant
Lincoln Park Dermatology
09.2015 - 11.2016
Lead Medical Assistant
Illinois Dermatology Institute
12.2013 - 03.2015
Lead Medical Assistant
NorthShore University HealthSystem
07.2011 - 11.2013
Certified Medical Assistant
Heal n Cure
02.2009 - 02.2011
Certified Medical Assistant - Medical Assistant
Everest College