TRACY FRITTS
Management
Montgomery TX ,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Light Equipment Operator
Rigid Constructors
09.2024 - Current
- Completed daily inspections of light equipment, identifying potential hazards or mechanical issues before they escalated.
- Reduced downtime by performing regular maintenance checks on light equipment and reporting any issues promptly.
- Demonstrated versatility in operating various types of light equipment to meet changing project demands effectively.
- Assisted in training new hires on the safe and efficient operation of light equipment, contributing to a skilled workforce.
- Followed established procedures for the safe loading and unloading of machinery from trailers at job sites.
- Communicated effectively with team members and supervisors to ensure seamless coordination during projects.
- Prioritized safety protocols when operating light equipment near pedestrians or traffic-sensitive areas.
- Enhanced worksite safety by adhering to company and OSHA regulations during equipment operation.
- Collaborated with supervisors to understand project requirements and ensured accurate execution of tasks.
Internet Sales Manager/ Motorcycle Sales
Black Gold Harley-Davidson
06.2022 - 09.2024
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Kept detailed records of sales and contracts.
- Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
- Trained sales staff on company procedures and salesmanship.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
- Implemented CRM tools to better track customer interactions and sales opportunities.
Business Development Representative
Dallas Harley-Davidson
01.2020 - 06.2022
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently surpassed sales goals, enhancing team success.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Used SalesForce to handle current portfolio and prospective leads.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
- Utilized social media platforms as an additional channel for networking and prospecting purposes, expanding the company''s reach within target markets.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
Sales Advisor
Toyota of Rockwall
03.2019 - 01.2020
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Developed long-lasting client relationships by providing exceptional customer service.
General Manager
Whataburger
08.2016 - 03.2019
- Applied sharp leadership capabilities toward interviewing, hiring, training, coaching and directing highly productive team members. Diligently ensured and enforced staff compliance with workplace safety, hygiene, and customer service standards and requirements during preparation of food and beverages. Held accountability for cash handling, daily reconciliations, and report development.
General Manager
Carrols LLC-Burger King
11.2012 - 06.2016
- Ran a store 35-40 employees High volume Cost Accounting, developing budgets, Financial planning and strategy, decisions making, process improvement, strategic planning, verbal communication, customer focus, management proficiency, managing profitability, quality focus
Assistant Manager
Kroger
10.2011 - 11.2012
- Awarded Employee of the Month for 3 months in a row
- Motivated team members to remain positive and upbeat to ensure a productive, friendly, clean and safe environment
Mail Carrier/Customer service
Dewey Post Office
11.1999 - 10.2011
- Customer service, sorting and casing of mail. To read a piece of mail and check name address city state are all correct. place correct mail in order. Sort packages, scan packages. Pull mail out of case, put in order in trays. Put packages in order for delivery. Load vehicle to deliver mail. Drive route and deliver mail. Take packages, any mail to be signed for to door to get signature. Responsible for complaints, or concerns of customers
Assistant Manager
Colleens Classic Pizza
02.2003 - 09.2006
- Effectively completed tasks while maintaining position as a second job
- Communicated clearly and openly every day with employees and managers to enhance store operations
Inspector
Ruger Investment Casting
10.1997 - 11.1999
- Responsible for getting good golf clubs out the door to the customer. Made sure someone wasn’t doing their job the right way, they were shown the proper procedure. Weigh and box parts, inventory on log sheet.
Class 4 Line Leader
Better Bilt
04.1992 - 10.1997
- Trained fellow employees to do their jobs safely and efficiently. Assigned personnel where needed and ensured product was of the highest quality
General Manager
Burger King
01.1990 - 03.1992
Assistant Manager
Arby’s Patco Inc
07.1989 - 01.1990
- Remained self-motivated and organized to complete tasks promptly
- Operated area store, where I completed end of month inventory
Assistant Manager
Arby’s Rm
01.1985 - 07.1989
- Worked efficiently to strive in the fast paced environment
- Resolved customer complaints promptly and professionally
Floor Manager
Husky Car and Truck Stop
10.1982 - 03.1983
- Began this position at age 17, where I assimilated new concepts to enhance my work performance
- Collaborated with other employees to work seamlessly as a team
Education
Clerical And Customer Service
El Cajon Valley High School
El Cajon, CA06.1985
Diploma - General Studies
Moorcroft High School
Moorcroft, WY05.1983
Skills
- Skid Steer
- Off Road Trucks
- Roller
- Team Player
- Management
- Leadership
- Customer service expertise
- CRM management
- Relationship building
- Product expertise
Certification
Osha 10
CPR FIRST AIDE
Timeline
Light Equipment Operator
Rigid Constructors
09.2024 - Current
Internet Sales Manager/ Motorcycle Sales
Black Gold Harley-Davidson
06.2022 - 09.2024
Business Development Representative
Dallas Harley-Davidson
01.2020 - 06.2022
Sales Advisor
Toyota of Rockwall
03.2019 - 01.2020
General Manager
Whataburger
08.2016 - 03.2019
General Manager
Carrols LLC-Burger King
11.2012 - 06.2016
Assistant Manager
Kroger
10.2011 - 11.2012
Assistant Manager
Colleens Classic Pizza
02.2003 - 09.2006
Mail Carrier/Customer service
Dewey Post Office
11.1999 - 10.2011
Inspector
Ruger Investment Casting
10.1997 - 11.1999
Class 4 Line Leader
Better Bilt
04.1992 - 10.1997
General Manager
Burger King
01.1990 - 03.1992
Assistant Manager
Arby’s Patco Inc
07.1989 - 01.1990
Assistant Manager
Arby’s Rm
01.1985 - 07.1989
Floor Manager
Husky Car and Truck Stop
10.1982 - 03.1983
Clerical And Customer Service
El Cajon Valley High School
Diploma - General Studies
Moorcroft High School
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