Tracy Fuentes-Reyes
Carthage,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
24
24
years of professional experience
Work History
PAS
Pinehurst Surgical
Pinehurst, NC
04.2023 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
PSR
Pinehurst Medical
Pinehurst, NC
08.2022 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Customer Service Representative
Lowes Home Improvment
Southern Pines, NC
09.2021 - 08.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Dining Room Manager
Pinewild Country Club
Pinehurst, NC
05.2000 - 10.2018
- Ensured that all dining areas were well maintained and organized.
- Supervised the staff to ensure proper service standards were met.
- Trained new employees on customer service, safety protocols, and restaurant policies.
- Resolved customer complaints in a professional manner.
- Maintained accurate records of inventory levels and purchases.
- Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.
- Enforced health codes regulations within the restaurant environment.
Education
High School Diploma -
Richmond Senior High School
Rockingham, NC06-1994
Skills
- Verbal Communication
- Team Building
- Friendly, Positive Attitude
- Customer Service
- Planning
- Recordkeeping
- Active Listening
- Organization
- Customer Relations
Timeline
PAS
Pinehurst Surgical
04.2023 - Current
PSR
Pinehurst Medical
08.2022 - 04.2023
Customer Service Representative
Lowes Home Improvment
09.2021 - 08.2022
Dining Room Manager
Pinewild Country Club
05.2000 - 10.2018
High School Diploma -
Richmond Senior High School
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