Tracy Gallman
Summary
Highly Motivated, Detail-Oriented Micro Soft Office Graduate with Leadership Education seeking remote roles that enhance administrative, customer service, and data entry skills. Eager to bring communication and problem solving skills to drive efficiency for organizational advancement and achievement.
Overview
15
15
years of professional experience
Work History
Problem Solver/FC Associate
Amazon
USA
12.2020 - 03.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Led cross-functional teams to identify and resolve operational challenges, enhancing overall efficiency.
- Mentored junior staff on problem-solving techniques and best practices, fostering a collaborative work environment.
Call Center Representative / Data Entry
Duke Energy
Atlanta, GA
09.2019 - 03.2020
- Managed extensive inbound call traffic, addressing diverse customer inquiries and resolving issues with efficiency.
- Provided exceptional customer service, ensuring satisfaction and fostering positive relationships with clients.
- Trained and mentored new team members on operational procedures and company policies.
- Collaborated with cross-functional teams to improve call handling processes and enhance service quality.
Call Center/ Board Member
WC Nonprofit Organization-Ministry
Atlanta, GA
06.2011 - 09.2019
- Led strategic planning initiatives to align organizational goals with community needs.
- Oversaw financial stewardship, ensuring transparency and accountability in budget management.
- Fostered partnerships with local organizations to enhance program outreach and impact.
- Guided board development efforts, recruiting diverse members to strengthen governance.
Education
Microsoft Office Specialist Diploma - Microsoft Office
RGB Technology
Avondale Estates, GA01-2017
Associate of Arts - Liberal Arts
York Tech
Rock Hill, SC06-1991
Associate of Arts - Christian Studies/ Organizational Leadership
WCBSchool
Atlanta, GA04-2013
Skills
- MS Office Specialist
- Technical Support
- Communication Skills
- Customer Service Specialist
- Data Entry-detail/fast typing
- Administrative
- Organization
- Adaptability
- Problem Solving
Accomplishments
2017 Customer Service Loyalty Award
1991 Who's Who Among College Students
Bronze Award Certification Georgia Work Ready
2013 Magna Cum Laude Graduate
Shout Out Awards for Going Over and Above
Shout Out Awards for Awesome Attendance
Affiliations
Toast Masters International-Former
Phi Beta Lambda - Future Business Leaders of America-Former
National Honor Society-Former
Timeline
Problem Solver/FC Associate
Amazon
12.2020 - 03.2026
Call Center Representative / Data Entry
Duke Energy
09.2019 - 03.2020
Call Center/ Board Member
WC Nonprofit Organization-Ministry
06.2011 - 09.2019
Microsoft Office Specialist Diploma - Microsoft Office
RGB Technology
Associate of Arts - Liberal Arts
York Tech
Associate of Arts - Christian Studies/ Organizational Leadership
WCBSchool