Tracy Gans
Willow Grove,PA
Summary
Proven track record of safety and effective communication, exemplified by a history of fostering positive environments at Upper Moreland School District and resolving high-stress situations at Prudential Financial. Demonstrates dependability and expertise in safe driving practices, significantly enhancing passenger satisfaction and loyalty.
Overview
27
27
years of professional experience
Work History
School Bus Driver
Upper Moreland School District
Willow Grove, PA
04.2013 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
Customer Service Representative
Prudential Financial
10.1997 - 10.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Upper Moreland High School
Willow Grove, PA06.1996
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
Timeline
School Bus Driver
Upper Moreland School District
04.2013 - Current
Customer Service Representative
Prudential Financial
10.1997 - 10.2007
High School Diploma -
Upper Moreland High School