Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Gates

Greenville,SC

Summary

Proven leader with a track record of enhancing team performance and financial accuracy at Eggs Up Grill. Excelled in staff scheduling and customer complaint resolution, boosting brand loyalty and operational efficiency. Demonstrated expertise in accurate money handling and team management, significantly improving productivity and customer satisfaction. Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

8
8
years of professional experience

Work History

Shift Leader/Restaurant Server

Eggs Up Grill
02.2020 - Current
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Managed staff hiring, training and supervision.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Certified Trainer/Restaurant Server

Dennys Restaurant
09.2016 - 12.2020
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Maintained organization of documents, materials, and equipment.
  • Increased trainee performance by implementing practical, hands-on activities during training sessions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

GED -

Frederick County Department Of Education
Frederick, MD
05.2006

Skills

  • Staff Scheduling
  • Workplace Safety
  • Team Management
  • Industry Expertise
  • Accurate money handling
  • Handling Customer Complaints

Timeline

Shift Leader/Restaurant Server

Eggs Up Grill
02.2020 - Current

Certified Trainer/Restaurant Server

Dennys Restaurant
09.2016 - 12.2020

GED -

Frederick County Department Of Education

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Tracy Gates