Tracy Gauthier
Green Cove Springs,FL
Summary
Results-driven Senior Analyst with HCL Tech, skilled in process improvements and documentation. Achieved 100% quality in claims processing while exceeding daily standards. Strong communicator and critical thinker, adept at optimizing workflows and enhancing client satisfaction. Proven ability to train teams and manage projects effectively, ensuring timely deliverables.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Analyst
HCL Tech
09.2024 - 07.2025
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Processed claim in Facets, including manuel entry and system workflow pends
- Responded to soft inquiries from members and providers on claims related issues
- Manual entry and claims processing for Federal Employee Program (FEP) in FEP Direct application
- Call Center
- Maintained 100 percent quality
- Processed well over the daily standard of claims expected
- Trained new employees on workflow edits
- Took part in bringing the departments inventory backlog of over 6,000 down to the normal daily run of less than 200 in a few weeks
- Completed all mandatory company trainings in a timely manner
- Completed optional training to gain further knowledge about specific topics
HC & Insurance Operations Senior Analyst
NTT Data Inc.
12.2006 - 09.2024
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Processed claims in Facets including manual entry and workflow pends
- Responded to soft inquiries from members and providers on claims related issues
- Manual entry and claims processing for Federal Employee Program (FEP) in FEP Direct application
- Claims processing project work for Interplan Processing
- Maintained 100 percent quality
- Process well over the daily standard of claims expected
- Completed special projects from the client
- Managed specific reports for the client
- Trained new employees on workflow edits
- Completed all mandatory company trainings in a timely manner
- Completed optional trainings to gain further knowledge about specific topics
Medical Assistant
River Road Family Medicine
05.2000 - 12.2006
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Education
High School Diploma -
Greater New Bedford Regional Vocational Technical High Schoo
New Bedford, MA06-1999
Skills
- MS Excel
- Process improvements
- Deadline adherence
- Documentation and reporting
- Data research and validation
- Workflow Analysis
- Attention to detail
- Time management
- Critical thinking
- Verbal and written communication
- Decision-making
- Microsoft office
- Customer Service
- High Producer
Certification
Hipaa
Timeline
Senior Analyst
HCL Tech
09.2024 - 07.2025
HC & Insurance Operations Senior Analyst
NTT Data Inc.
12.2006 - 09.2024
Medical Assistant
River Road Family Medicine
05.2000 - 12.2006
High School Diploma -
Greater New Bedford Regional Vocational Technical High Schoo
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