Tracy Gaylord
Gleason,TN
Summary
Professional with extensive experience in records management, ensuring accuracy and compliance with regulatory standards. Known for strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs, with skills in data management and organizational tasks.
Overview
27
27
years of professional experience
Work History
Assistant City Recorder
City of Gleason
12.2023 - Current
- Provide exceptional customer service to residents regarding city services and records.
- Addressing inquiries and resolving issues for daily work orders.
- Handled in-person and over-the-phone payments for water bills and electric bills ensuring accurate entry into the billing system.
- Maintained detailed logs of transactions and provided receipts to customers.
- Balanced daily receipts and cash drawer daily.
- Entered employee timesheets and assisted with payroll processing to ensure timely and accurate compensation.
- Monitored and recorded online payments and updated customer account information.
Family Advocate
Northwest Tennessee Head Start
08.1998 - 12.2023
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Collaborated with multidisciplinary teams to address complex issues impacting families'' lives.
- Led educational workshops for parents on topics such as child development and positive discipline techniques to strengthen parent-child relationships.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
- Trained new Family Advocates in best practices to ensure consistent service delivery across the organization.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Education
Bachelor of Science - Organizational Management
Bethel University
McKenzie, TN12-2007
High School Diploma -
Greenfield High School
Greenfield, TN05-1984
Skills
- Customer service
- Problem-solving
- Teamwork
- Time management
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
- Active listening
- Money handling
- Data entry
- Record keeping
- Team collaboration
Timeline
Assistant City Recorder
City of Gleason
12.2023 - Current
Family Advocate
Northwest Tennessee Head Start
08.1998 - 12.2023
Bachelor of Science - Organizational Management
Bethel University
High School Diploma -
Greenfield High School
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