Tracy Geiger

Managed demand metrics and collaborated with Opportunity Owners on staffing plan requirements.

Coordinated project teams to complete staffing plan templates and opened seats in the system.

Facilitated smooth program transitions from open seat creation through staffing fulfillment.

Engaged with executive leadership on strategic resource transfers and regional hiring initiatives.

Monitored utilization for BTS growth platform, addressing underutilization and timecard issues.

Provided guidance on pseudo requests, ensuring proper cost center deployment for non-Federal practitioners.

Oversaw sub conversion requests, collaborating with leadership to secure financial approvals.

Managed staffing and seat fulfillment for band 6-9 practitioners, collaborating daily with coaches.

Provided project support for NEXCOM, TSA, VA VISN1, VA EAWM, UCM, CMS, Department of Education, and Social Security Administration.

Created purchase orders and line items to secure contractor funding using Procurement's Buy on Demand and Buy@IBM.

Managed labor, status, and expense reports on weekly, daily, and monthly bases.

Compiled FFPS reports to ensure financial oversight.

Developed DOUs for shared resources to facilitate collaboration.

Updated team travel and vacation calendars for improved scheduling.

Established PClaim profiles and organized compliance repositories for mandatory requirements.

Onboarded and offboarded resources effectively while reconciling invoices with vendors.

Oversaw daily cancellations and rescinds to ensure accurate record-keeping.

Tracked and documented policy changes for compliance and reference.

Managed daily deposits, maintaining financial integrity.

Handled office checkbook management and collection of payments.

Delivered customer service in person and via telephone, addressing inquiries promptly.

Collected and sent mail daily to ensure timely communications.

Ordered supplies to maintain operational efficiency.

Oversaw daily operations of spay/neuter clinic, ensuring efficiency and service quality.

Managed office staff, vet techs, and veterinarian to maintain high operational standards.

Coordinated appointment scheduling to optimize clinic workflow and client satisfaction.

Collected payments and processed transactions through medical software program.

Checked clients in and out daily, maintaining accurate records in system.

Maintained financial records using Excel spreadsheets for budget tracking and reporting.

Implemented customer service training for staff focused on communication and leadership development.

Generated reports on grant funding, corporate sponsorships, and fundraising initiatives.

Trained staff to deliver exceptional customer service.

Generated and organized reports on internal programs.

Tracked rescue operations utilizing Excel spreadsheets.

Collaborated with shelter medical program and veterinary offices.

Executed patient registration, data entry, and insurance verification utilizing Excel spreadsheets.

Collected payments to ensure timely revenue flow.

Transcribed medical records accurately to maintain comprehensive patient histories.

Delivered exceptional customer service to enhance patient experience.

Facilitated physician orders to support clinical workflows.

Typed correspondence for patients and physicians to ensure clear communication.

Scheduled tests for patients, optimizing appointment availability.

Coordinated preauthorization for tests and appointments, streamlining administrative processes.