Tracy Fiscus
Bluffton,IN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
46
46
years of professional experience
Work History
Administrative Assistant
Wells County EMS, Inc.
Bluffton, IN
11.2008 - Current
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and HIPAA.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked EMS supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed filing system, entered data and completed other clerical tasks.
Residential Trainer
Bi-County Services, Inc.
Bluffton, IN
05.1992 - 11.2008
- Assisted residents in maintaining personal hygiene by offering support during bathing, grooming, dressing, and toileting routines.
- Promoted positive living environment for residents through effective communication and teamwork among staff members.
- Maintained accurate records of each resident's progress, ensuring up-to-date information for healthcare providers and family members.
- Ensured resident safety by closely monitoring their health conditions and promptly reporting concerns to medical professionals.
- Managed challenging behaviors exhibited by some residents with patience and understanding, implementing de-escalation techniques when necessary.
- Administered prescribed medications according to physician guidelines, safeguarding each individual's health and wellness.
- Provided emotional support to residents during difficult times, fostering sense of trust and comfort in residential community.
- Actively participated in ongoing training opportunities to enhance caregiving skills and stay current on industry best practices.
- Maintained safe living environment by promptly addressing maintenance issues and adhering to safety protocols at all times.
- Developed strong relationships with residents'' families through open communication channels about progress updates or concerns they might have had regarding their loved one's care plan.
- Collaborated with interdisciplinary teams to develop personalized care plans tailored to unique needs of each resident.
- Aided residents in completing daily routines of care and activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Observed and documented resident progress, reporting recorded metrics to house manager.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Residential Assistant
Pathfinder Services, Inc.
Huntington, IN
02.1988 - 05.1992
- • Assisted residents in maintaining personal hygiene by offering support during bathing, grooming, dressing, and toileting routines.
- • Promoted positive living environment for residents through effective communication and teamwork among staff members.
- • Maintained accurate records of each resident's progress, ensuring up-to-date information for healthcare providers and family members.
- • Ensured resident safety by closely monitoring their health conditions and promptly reporting concerns to medical professionals.
- • Managed challenging behaviors exhibited by some residents with patience and understanding, implementing de-escalation techniques when necessary.
- • Administered prescribed medications according to physician guidelines, safeguarding each individual's health and wellness.
- • Provided emotional support to residents during difficult times, fostering sense of trust and comfort in residential community.
- • Actively participated in ongoing training opportunities to enhance caregiving skills and stay current on industry best practices.
- • Maintained safe living environment by promptly addressing maintenance issues and adhering to safety protocols at all times.
- • Developed strong relationships with residents'' families through open communication channels about progress updates or concerns they might have had regarding their loved one's care plan.
- • Collaborated with interdisciplinary teams to develop personalized care plans tailored to unique needs of each resident.
- • Aided residents in completing daily routines of care and activities.
- • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- • Observed and documented resident progress, reporting recorded metrics to house manager.
- • Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- • Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- • Planned, prepared, and served meals and snacks according to prescribed diets.
- • Helped patients with self-feeding and assisted feeding, based on individual needs.
Clerk
Country Cupboard
Bluffton, IN
06.1985 - 08.1987
- Enhanced customer satisfaction by providing efficient and friendly service at gas station.
- Maintained clean and organized store environment for improved customer experience.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at register.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Facilitated sales of services and goods.
- Built trustful relationships with customers to encourage return visits.
- Performed cash, card and check transactions to complete customer purchases.
Nursery Worker and Clerk
Janet's Garden Center
Bluffton, IN
01.1978 - 01.1985
- Enhanced plant growth by implementing effective watering and fertilization techniques.
- Aided in timely completion of planting projects by preparing seedlings for transplantation into designated areas.
- Contributed to increased sales with skillful transplanting and propagation of plants for retail display.
- Provided exceptional customer service when assisting visitors with plant selections or answering questions about care instructions.
- Assisted customers with finding requested plants and flowers.
- Ran cash register.
Education
No Degree - Elementary Education/Special Education
Huntington University
Huntington, INHigh School Diploma -
Bluffton High School
Bluffton, IN05.1987
Skills
- Data Entry/Management
- Payroll
- Bookkeeping
- Strong Problem Solver
- Project Planning
- Spreadsheets
- Computer Proficiency
- Microsoft Outlook
- Professional Communication
Affiliations
- Salvation Army
- Bargain Hut
- Celebrate Recovery at The Chapel
- Park Community Church
- Wells County Health Fair Board
I love to read, crochet, volunteer in ways to help others.
I'm not one to just sit and do nothing and I like to keep my mind active.
I've had a love for reading my entire life. Because of this, I don't mind reading reports or going over forms.
I love to do things for people and I've found that crocheting and making afghans and other items and giving them to others not only makes them happy, but it fills me with happiness as well. Crocheting also is very relaxing and a great way for me to unwind at the end of a busy day.
I enjoy helping others and our community:
* I volunteer at Bargain Hut:
~I empty the donation bins.
~I have been on the Board for 15 years (currently the Vice President, also served a term as secretary) assisting with day-to-day operation decisions, security, approving new volunteers, doing State Police background checks, etc.
~I am on the Scholarship Committee.
~I am on the Community & Fire Assistance Committee.
* I am a Salvation Army volunteer for Wells County where I assist with the hydration station for the Fire Departments when they are battling the larger fires and will be on scene for hours.
* I have been on the Wells County Health Fair Board since 2009 (until Covid, we haven't held a Health Fair since).
~ Attend the board meetings and help make the preparations and decisions for the Health Fair.
~ Assist with the set-up of the Health Fair.
~ Assist with the operations during the Health Fair.
* I am currently the Woman's Ministry Leader for Celebrate Recovery at The Chapel in Fort Wayne. (This is a Christ centered recovery group for anyone with any hurts, habits or hangups, where confidentiality is a high priority).
~ I help organize the yearly schedule.
~ I teach some of the lessons.
~ I help organize large events.
~ I lead small groups.
~ I lead and participate in step studies.
~ I prepare a monthly meal for anywhere from 60 to 100+ people.
~ I assist in the tech booth with the slides.
* I assist at my church (Park Community Church).
~ I run the Power Point.
~ I run the FaceBook live for service.
~ I assist the music director as a PA when we have large service events in production.
* I have packed "goodie bags" for our law enforcement departments in Wells County every May for years and currently packing them for Portland Police Department. I also crochet an afghan and 1 person wins the afghan.
* I pack "goodie bags" for Wells County EMS, Inc. every May for years. I also crochet an afghan and 1 person wins the afghan.
* I love the Medical Alert part of my job at Wells County EMS, Inc.
~ We are one of the only, if not the only medical alert program in the nation that is 100% local.
~ In 2008 I started EMS and this program was already established. I grew this program for approximately 50 people to over 200. Once people started getting rid of landlines, this program has shrunk to approximately 120.
~ This program is under Bargain Hut and when I leave EMS I will be taking this program with me and continue it as a Bargain Hut volunteer.
~ I get to go into the homes of the elderly and visit with them and start establishing a personal relationship with them.
Timeline
Administrative Assistant
Wells County EMS, Inc.
11.2008 - Current
Residential Trainer
Bi-County Services, Inc.
05.1992 - 11.2008
Residential Assistant
Pathfinder Services, Inc.
02.1988 - 05.1992
Clerk
Country Cupboard
06.1985 - 08.1987
Nursery Worker and Clerk
Janet's Garden Center
01.1978 - 01.1985
No Degree - Elementary Education/Special Education
Huntington University
High School Diploma -
Bluffton High School
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