Tracy Gessner
Martinsburg,WV
Summary
Accomplished professional with extensive experience in childcare and management. Recognized for adaptability, innovative problem-solving, and delivering business results, consistently aligning team efforts with organizational goals to enhance customer experiences.
Overview
23
23
years of professional experience
Work History
Childcare Provider
Home
Monroe, New York
08.2014 - 11.2022
- Supervised daily activities and routines for children in home environment.
- Planned and organized age-appropriate educational activities and games.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
General Manager
Polo Ralph Lauren Children Factory Store
Central Valley, New York
02.2005 - 02.2013
- Leadership Competence: Demonstrated flexibility and innovation in recognizing and reacting to changing work demands. Effectively leveraged my own time and appropriately delegated responsibilities to staff. Fostered a challenging and positive teamwork environment in which members participated, cooperated, and supported each other. Provided a clear sense of direction for the team.
- Delivering Business Results: Articulated business vision and goals with team and corporate partners. Motivated and aligned activities to achieve goals. Responded to changing demands. Monitored store presentation, and upheld visual standards.
- Developing Team: Provided coaching, mentoring, and feedback for developing others. Address and document performance and policy. Provided clear direction and follow-up while monitoring the progress of the team to ensure timely and effective completion of assignments.
- Customer Focus: Protected the customer experience. Focused the team on the importance of the quality of our relationship with the customers. Effectively managed customer complaints. Ensured proper training on product knowledge throughout the team.
- Operational Standards: Ensured compliance with all policies and procedures. Complete business and payroll planning. Ensured daily monitoring and execution of sales and payroll goals. Upheld and modeled established best practices. Ensured staff understood and delivered a positive business impact by maintaining standards, meeting deadlines, and delivering high-quality work.
Associate Manager Merchandising
Gap Outlets
Central Valley, New York
03.2000 - 07.2004
- Drove sales and achieved results: business analysis and planning. Trained and upheld the company service and selling model. Created a positive work environment.
- Best-in-class talent: Development and retention of merchandising talent. Performance management of merchandising talent.
- Best-in-class customer experience: Trained and upheld brand standards management. Execution of floor set. Execution of creative visuals. Product life cycle management. Financial analysis of merchandise movement.
Education
Master of Arts - Business
Pace Univerversity
Pleasantville, NY12-2004
Associate of Arts - Liberal Studies
Orange County Community College
Middletown, NY05-1995
Timeline
Childcare Provider
Home
08.2014 - 11.2022
General Manager
Polo Ralph Lauren Children Factory Store
02.2005 - 02.2013
Associate Manager Merchandising
Gap Outlets
03.2000 - 07.2004
Master of Arts - Business
Pace Univerversity
Associate of Arts - Liberal Studies
Orange County Community College