Tracy Gibbens
Carthage,NY
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Public Area Attendant
Mt. McKinley Princess Wilderness Lodge
Trapper Creek , AK
07.2024 - 09.2024
- Maintained cleanliness of public areas, such as lobbies, restrooms, and elevators.
- Inspected furniture for damage or wear and tear.
- Vacuumed carpets in public areas to remove dirt and debris.
- Cleaned windows, glass partitions, and mirrors using appropriate cleaning materials.
- Swept floors in public areas with a broom or vacuum cleaner.
- Removed trash from waste receptacles on a regular basis.
- Sanitized surfaces throughout the hotel with disinfectant spray or wipes.
- Assisted other departments, such as Housekeeping, to ensure guest satisfaction.
- Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
Public Area Attendant
The Ranch at Rock Creek
Philipsburg , MT
11.2023 - 05.2024
- Maintained cleanliness of public areas, such as lobbies, restrooms, and elevators.
- Checked and replenished amenities in guest rooms and common areas.
- Vacuumed carpets in public areas to remove dirt and debris.
- Cleaned windows, glass partitions, and mirrors using appropriate cleaning materials.
- Dusted furniture, walls, machines, and equipment in assigned area.
- Removed trash from waste receptacles on a regular basis.
- Stocked supply closets with necessary items for housekeeping staff.
- Assisted other departments such as laundry to ensure guest satisfaction.
- Reported any maintenance issues or damages to management promptly.
- Performed deep-cleaning tasks such as shampooing carpets regularly.
- Responded quickly to requests from guests or other departments promptly.
- Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Budtender
Arctic Herbery
Kenai , Alaska
04.2023 - 09.2023
- Greeted customers with a friendly and inviting attitude.
- Assisted customers in selecting the best products for their needs.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Operated cash registers to process payments from customers.
- Stocked shelves with new product arrivals.
- Monitored inventory levels and informed management when stock was low or depleted.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Caregiver
Parents/Home
Black Canyon City , Ari
10.2022 - 04.2023
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Administered prescribed medications on a timely basis following care plan instructions.
- Transported parents to doctor appointments and other errands using wheelchair-accessible vehicles.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Maintained clean and well-organized environment for client happiness and safety.
Assistant Housekeeping Manager
Talkeetna Alaskan Lodge
Talkeetna , AK
05.2022 - 09.2022
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Provided guidance and direction to team members on proper cleaning techniques and use of chemicals.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Verified each completed room against standard plans to maintain consistency.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Changed bed linens and towels, tidied up rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Assisted in laundry services including washing, drying, and folding linens.
Caregiver
Parents/Home
Black Can , Ari
09.2021 - 02.2022
- Assisted parents with activities of daily living, such as bathing, dressing, and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
Retail Sales Merchandiser
Advantage Solutions
Brooklyn , NY
09.2020 - 02.2021
- Identified opportunities for increasing profits through effective merchandising techniques.
- Created displays and signage to promote featured products in retail stores.
- Maintained accurate inventory records to ensure availability of merchandise.
- Monitored competitor activity, pricing, promotions, and product offerings.
- Conducted regular inspections of display areas to identify any potential issues or improvements needed.
- Implemented promotional activities such as end caps, shelf talkers, demonstrations.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
- Verified correct display signage for products and sales promotions to keep patrons aware.
- Displayed promotional material such as signs and banners.
- Used company provided mobile technology to perform basic job functions.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
- Created visual displays to showcase products in interactive and engaging way.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
Housekeeper/Personal Assistant
Queen of Clean Rhode Island
Westerly , Rhode
04.2018 - 06.2020
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Disinfected telephones, light switches and other frequently touched objects.
- Used cleaning chemicals following proper guidelines.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Provided personal support to the executive, including errand running and personal shopping.
Cafe Associate
Scripts Cafe
Warwick , RI
02.2019 - 02.2020
- Assisted in the preparation of sandwiches, salads, soups and other cafe items.
- Operated cash register to process payments from customers.
- Maintained cleanliness of work area and restocked supplies as needed.
- Performed opening and closing procedures for the cafe.
- Ensured compliance with all health department regulations regarding food safety.
- Inspected equipment regularly to ensure proper functioning and safety standards were met.
- Monitored expiration dates on food items to ensure freshness.
- Restocked food, utensils and supplies throughout each shift.
- Prepared foods on per-order basis and kept strong stock of frequently ordered items on-hand.
Store Manager
AMAZING Intimate Essentials
East Providence , RI
07.2016 - 11.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee performance and identified performance gaps for corrective action.
Territory Manager
Premier Concepts, LLC
Providence , RI
09.2013 - 02.2015
- Established relationships with key customers, vendors, and distributors in the area.
- Analyzed sales data to identify trends and opportunities for growth.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Monitored competitor activities in the region to ensure competitive advantage.
- Planned travel schedule for visiting stores within assigned territory on a regular basis.
- Identified areas of improvement for increasing efficiency of operations within the region.
- Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
- Designed impactful visual presentations to align with product promotion strategy.
Education
High School Diploma -
Norwich Adult Education
Norwich, CT05-2009
Skills
- Customer Service
- Residential Cleaning
- Safe cleaning with chemicals
- ID Verification
- Cash Handling
- POS Systems
- Order Taking
- Retail Merchandising
- Time Management
- Staff Training and Development
- Schedule Preparation
- Food Preparation
- Food safety knowledge
Certification
- Drivers License
- Forklift Operator Certification
- Mobile Elevated Work Platforms Certification
Languages
English
Professional
Spanish
Limited
Timeline
Public Area Attendant
Mt. McKinley Princess Wilderness Lodge
07.2024 - 09.2024
Public Area Attendant
The Ranch at Rock Creek
11.2023 - 05.2024
Budtender
Arctic Herbery
04.2023 - 09.2023
Caregiver
Parents/Home
10.2022 - 04.2023
Assistant Housekeeping Manager
Talkeetna Alaskan Lodge
05.2022 - 09.2022
Caregiver
Parents/Home
09.2021 - 02.2022
Retail Sales Merchandiser
Advantage Solutions
09.2020 - 02.2021
Cafe Associate
Scripts Cafe
02.2019 - 02.2020
Housekeeper/Personal Assistant
Queen of Clean Rhode Island
04.2018 - 06.2020
Store Manager
AMAZING Intimate Essentials
07.2016 - 11.2018
Territory Manager
Premier Concepts, LLC
09.2013 - 02.2015
- Drivers License
- Forklift Operator Certification
- Mobile Elevated Work Platforms Certification
High School Diploma -
Norwich Adult Education
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