Tracy Gilbo
Syracuse
Summary
Dynamic Office Manager with expertise in the automotive industry at Par-k Chrysler Jeep, recognized for exceptional customer service and meticulous claims processing. Proven track record in maintaining confidentiality and accuracy in financial records, enhancing operational efficiency, and ensuring timely warranty submissions. Strong organizational skills and a commitment to excellence drive success in office administration.
Overview
20
20
years of professional experience
Work History
Office Manager
Par-k Chrysler Jeep
11.2005 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Education
Applied Mathematics
SUNY College At Oswego
Oswego, NY05-1988
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Data entry
- Payroll processing
- Bookkeeping
- Payroll and budgeting
Timeline
Office Manager
Par-k Chrysler Jeep
11.2005 - Current
Applied Mathematics
SUNY College At Oswego
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