Tracy Giles
Williamston,SC
Summary
Highly organized individual with strong interpersonal skills seeking to secure a challenging and rewarding position. Demonstrates high-quality performance providing exceptional customer service. Detail-oriented and resourceful in leading, organizing and completing projects with the ability to multitask effectively.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lifestyle Assistant
The Woodlands at Furman
Greenville, SC
04.2022 - 04.2024
- Assists in the Development and oversight of resident services, including planning and coordinating opportunities for residents that promote a level of health wellbeing, engagement and growth
- Planned, scheduled, and conducted activities that provided physical, intellectual, social, emotional, and spiritual, opportunities for residents
- Planned resident group and one on one activities/conversations
- Conduct Resident assessments
- Created a monthly event calendar
- Assist in monthly resident council meetings
- Coordinate events from beginning to end which included setup, running, and breaking down for event
- Planned appropriate programs for Holidays and special events
- Engaged in ongoing communication with residents and family members
Contact Tracer (remote)
South Carolina Department of Health and Environmental Control
Simpsonville, SC
06.2020 - 09.2021
- Contact individuals in South Carolina who have been identified as a close contact to a confirmed COVID-19 case
- Conduct interviews and investigations relating to contact tracing for COVID-19
- Use a scripted template to guide the interview process and assure all required questions are asked, education instructions given, and interaction is conducted with confidentiality and empathy
- Follow protocol/procedure to use a web-based platform to notify all close contacts of their exposure, determine the presence of symptoms, refer for testing if indicated, and provide appropriate quarantine education and guidance
- Complete data entry for contact notification outcomes into the designated system accurately and at the time of call or encounter
- Maintain contact with DHEC supervisor, as required
- Immediately report concerns or problems to assigned DHEC supervisor
- Prioritize workload and meet deadlines
- Analyze case data and make appropriate decisions
- Exercise judgement and discretion in applying and interpreting policies
Therapeutic Activities Specialist
Bancroft
Cherry Hill
01.2015 - 03.2020
- Provide supportive and structured day services that develop life skills and personal enrichment through meaningful and productive activities
- Provide active treatment programs designed to further enhance the skills of each person by using, but not limited to, music, art, horticulture, health wellness and recreation
Recreation Specialist
Woods
Langhorne, PA
08.2006 - 09.2015
- Responsible for planning, organizing, implementing, and scheduling specials recreation activities
- Perform responsibilities of preparing monthly activities/trips for clients based on their functional needs
- Responsible for overseeing the supervision and training of all part-time and seasonal personnel
- Handle the tasks of daily communication with program manager and program specialist
Family Advocate
Leaguers HeadStart
Newark, NJ
04.1999 - 06.2006
- Work with numerous supports and resources available within and outside Head Start to secure appropriate services for families
- Assist families to identify internets, concerns, services, and strengths
- Support families to develop skills needed to achieve their goals
- Coordinate and/or conduct education opportunities for parents and volunteers
- Establish and maintain accurate health and social services records for each family
Education
AAS - Health Information Technology
Rasmussen College
Skills
- Case Management
- Analysis skills
- Team Building & Leadership
- Interpersonal Communications
- Loss-Mitigation Strategies
- Customer Relationship Management
- Social Work
- Conflict Resolution
Certification
Making Contact: A Training for Covid-19 Contact Tracers, Present, Association of State and Territorial Health Officials (ASTHO) and The National Coalition of STD Directors (NCSD)
Timeline
Lifestyle Assistant
The Woodlands at Furman
04.2022 - 04.2024
Contact Tracer (remote)
South Carolina Department of Health and Environmental Control
06.2020 - 09.2021
Therapeutic Activities Specialist
Bancroft
01.2015 - 03.2020
Recreation Specialist
Woods
08.2006 - 09.2015
Family Advocate
Leaguers HeadStart
04.1999 - 06.2006
AAS - Health Information Technology
Rasmussen College
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