Tracy Gillhespy
Independent Contractor
Middleville,MI
Summary
High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dishes supporting families with delicious , budget friendly, home cooked meals. Efficient and committed to keeping high standards of food safety and sanitation.
Overview
25
25
years of professional experience
Work History
Family Chef
Self-employeed
01.2023 - Current
Concessions Manager
Self-employeed
02.2022 - Current
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Coordinated concession team, food preparation and storeroom operations.
Lunch Lady LLC
Self
09.2019 - Current
- Create menus for catering and cutting edge family style take out services.
- Served food according to temperature, safety and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Received and stored incoming supplies according to procedures.
- processing customer payments and documenting orders.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted customers with carry-out service.
- Offered product samples, answered questions and helped customers find items.
Independent Contractor
Various
01.2018 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Collaborated with clients to define project requirements and deliverables.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Generated detailed reports to highlight product performance and usage metrics.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
No Degree - Accounting And Business Management
Davenport University
Grand Rapids, MISkills
- Menu Planning
- Control of Expenses
- Manage Budgets
- Food Preparation and Safety
- Food Plating and Presentation
- Banquets and Catering
- Made-to-Order Meals
- Portion and Cost Control
- Catering Events
- Restaurant Operation
- Food Service Operations
- Kitchen Management
- Forecasting and Planning
- Food Safety Oversight
Timeline
Family Chef
Self-employeed
01.2023 - Current
Concessions Manager
Self-employeed
02.2022 - Current
Lunch Lady LLC
Self
09.2019 - Current
Independent Contractor
Various
01.2018 - Current
No Degree - Accounting And Business Management
Davenport University
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