Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Tracy Gilmore

Clarksville,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Benefits Specialist

Walmart
08.2022 - Current
  • Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer calls and emails to answer questions about products and services.

Call Center Specialist

Walgreens Pharmacy
12.2020 - 08.2022
  • Managed over 50 inbound and outbound calls, verify insurance, and update patient profile
  • Provide information on prescription type and changes
  • Contribute to team effort by accomplishing goals
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted customers by answering questions and responding to inquiries.

Full Time Student

Ultimate Medical Academy
05.2019 - 12.2020
  • Remained self-directed, motivated, and accountable for personal actions
  • Came prepared for class and completed assignments on time
  • Navigated new technology, utilized available resources, and set realistic expectations.
  • Supported teachers with classroom and lab preparations as requested

Package Handler

Walmart Distribution Center
01.2020 - 08.2020
  • Examined and inspected containers, materials, and products to ensure that packing specifications were met
  • Loaded materials and products into package processing equipment
  • Removed completed and defective products or materials and placed them on moving equipment.

Help Desk Specialist

Applied Health Analytics
02.2017 - 05.2019
  • Interacted with customers via inbound calls to resolve customer inquiries
  • Took action and followed up to ensure timely and efficient problem resolution
  • Entered customer data accurately and thoroughly
  • Communicated in a clear and concise manner and worked effectively as a team member
  • Updated demographics and account information, provided information and sent biometric group packaging.

House Keeping

Gaylord Opryland Resort & Convention Center
10.2016 - 02.2017
  • Worked with front desk to respond promptly to all guest requests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

Education

Academy HIPAA Essentials for Healthcare Professionals Certificate -

Ultimate Medical

Associate of Science - Health Sciences

Ultimate Medical Academy
Clearwater, FL
12.2020

Skills

  • Communication Skills:
  • Demonstrated ability to convey thoughts and express ideas effectively – verbal and written
  • Problem Solver: Identify and define problems, generate solutions, and determine appropriate strategies
  • Data Entry: Experience using 10-key number pad
  • Accountability skills: Responsible for patient accounts by resolving any issues that needed to be resolved, reliable employee who always helped coworkers when needed
  • Microsoft Office Applications – Word, Excel, and PowerPoint
  • Microsoft Office Applications- Word, Excel & PowerPoint
  • Daily Logs
  • Organizational Skills
  • Troubleshooting Network Issues
  • Typing Proficiency
  • Managing Phone Systems

Certification

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing Medical Office Medical Administrative Patient Registration Data Entry

Affiliations

Customer service oriented professional with healthcare industry experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently models and inspires high levels of integrity. Follows policies, procedures, and guidelines to assure consistent quality.

Timeline

Benefits Specialist

Walmart
08.2022 - Current

Call Center Specialist

Walgreens Pharmacy
12.2020 - 08.2022

Package Handler

Walmart Distribution Center
01.2020 - 08.2020

Full Time Student

Ultimate Medical Academy
05.2019 - 12.2020

Help Desk Specialist

Applied Health Analytics
02.2017 - 05.2019

House Keeping

Gaylord Opryland Resort & Convention Center
10.2016 - 02.2017

Academy HIPAA Essentials for Healthcare Professionals Certificate -

Ultimate Medical

Associate of Science - Health Sciences

Ultimate Medical Academy

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Tracy Gilmore