Tracy Glassman
Mayfield Heights,OH
Summary
Highly skilled Administrative Program Coordinator with a proven track record of managing complex projects. Experience in project management including budget, strong communication and leadership skills, manage multiple priorities and projects with a deadline. Manage departmental operations in staff training and onboarding, calendar management, meeting organization and performance evaluation. Excellent communicator with superior attention-to-detail. Serves as liaison between executives, internal staff and external contacts.
Overview
16
16
years of professional experience
Work History
Admin Program Coordinator III
Cleveland Clinic
08.2021 - Current
- Provides administrative support to MAS executive directors.
- Manages multiple projects within Marketing Account Services.
- Builds and maintains strong partnerships with marketing staff to ensure consistent team communication and collaboration.
- Coordinates operations and logistics for marketing events and activities.
- Identifies needs & issues and implements solutions to effectively manage assigned tasks
- Provide monthly review of MAS budget including budgeted line items, track funding requests and monitor spend against approved budget.
- Events Calendar, super user account holder, monitor events calendar, new user requests, review MAS calendar request.
- Sponsorship project manager, intake sponsorships requests, monitor sponsorship inbox, provide monthly updates for sponsorship review meetings with directors and Community Health & Equity, provide deliverables for approved sponsorships.
- Express Care Marketing, maintain updated infographic and website based on changes to service, update marketing material and signage as needed.
- Project Manager for physician leaving letters, intake physician leaving letter requests.
- Coordinate monthly MAS department meetings, record key outcomes, provide information for guest speakers, updated monthly meeting folder on G drive.
- Facilitated programming by coordinating resources and deliverables between departments.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Department Supervisor
Cleveland Clinic
01.2021 - 08.2021
- Provided executive support for Department Chair, assist with scheduling, coordination, preparation and communication of meetings.
- Create, financial reports and agendas for monthly staff meetings.
- Facilitate and attend meetings and record key outcomes.
- Assist department leadership with large or complex projects.
- Develops and maintains departmental updates.
- Arrange meet & greets and itineraries for physician recruitments.
- Coordinate travel arrangements and itineraries.
- Oversaw employee performance, increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of six employees, delegated tasks and held each employee accountable for completing assignments.
Administrative Assistant III
Cleveland Clinic
01.2017 - 01.2021
- Provided administrative support to Medical Director of Family Health Center.
- Obtained purchase orders, preventative maintenance contracts and service agreements through Oracle.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Prepared and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Construction and facility management with CBRE Maintenance Group regarding facility issues.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between leadership and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Assistant II
Cleveland Clinic
06.2008 - 06.2017
- Prepared correspondence on behalf of physicians and executive director.
- Correspondence on behalf of physicians, director and manager.
- Sorted, received, and distributed mail correspondence between departments and personnel, including USPS, Fed Ex, and courier services
- Oversaw daily office operations for staff of 50+ employees including parking, badge access and general inquiries.
- Kronos timekeeper, process PTO, FMLA, non-exempt hourly payroll.
- Maintained employee manual including training and development.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized logistics and materials for monthly physician team meeting and took meeting minutes.
- Completed forms, reports, logs, and records to quickly handle all documentation needed for patient care.
- Maintained inventory of office supplies and placed orders.
Education
Associate of Science - General Studies
Indiana Wesleyan University
Marion, IN01.2016
Medical Secretary/Coding Specialist - undefined
Cleveland Institute of Dental-Medical Assistants
Cleveland, OH01.2008
Skills
- Project coordination and management
- Training Coordination
- Work Planning and Prioritization
- Budgeting and Resource Management
- Dedicated Project Liaison
Volunteer Experience
- Developed and implemented various community programs at Cleveland Clinic
- MedWish
- Adopt-A-Family
- Green Team
- Harvest for Hunger
- United Way Fundraising
- American Heart Fundraising
- American Red Cross
- Employee Engagement Committee
Timeline
Admin Program Coordinator III
Cleveland Clinic
08.2021 - Current
Department Supervisor
Cleveland Clinic
01.2021 - 08.2021
Administrative Assistant III
Cleveland Clinic
01.2017 - 01.2021
Administrative Assistant II
Cleveland Clinic
06.2008 - 06.2017
Associate of Science - General Studies
Indiana Wesleyan University
Medical Secretary/Coding Specialist - undefined
Cleveland Institute of Dental-Medical Assistants
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