Tracy Goforth

Work History

AT&T

08.2002 - Current

AT&T

01.2022 - Current

Achieved sales goals and service targets by cultivating and securing new customer relationships.
Analyzed past sales data and team performance to develop realistic sales goals.
Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

AT&T

12.2001 - 04.2020

Design and Deliver Content to teach leadership and sales positions.
Collaborated with project managers and department leadership to determine curriculum needs.
Monitor the success of past participants post-class to determine the success of the class and gave feedback to participants.
Managed, Mentor, coach, and develop leaders and salespeople in multiple departments, including other Instructors.
Designed, trained, and implemented the plan to help our department facilitate, follow up on, and work remotely during the pandemic.
Trained and developed new employees.

AT&T

09.2012 - 04.2020

Conducted orientation sessions and organized on-the-job training for new hires.
Trained new hires to perform cross-training exercises with experienced workers.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Implemented new learning strategies depending upon employees' skill levels.
Directed training programs and development paths for managers and supervisors.
Applied adult learning and performance expertise to assess behavioral issues impacting work performance.

AT&T

08.2009 - 09.2012

Managed store organization, maintenance and purchasing functions.
Trained team members in successful strategies to meet operational and sales targets.
Resolved customer service issues.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

Sprint

08.2003 - 08.2009

Qualifications
Over 20 years of experience in leadership positions, and leadership training
Taught and managed classes face-to-face and virtually
Classes ranged from 6 students to over 80
Managed/Lead teams from 10 employees to above 50
Accomplishments
Oversaw deposits, processed financial transactions and maintained inventory.
Generated spreadsheets detailing sales information.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.