Tracy Gonzalez
Saint Cloud,FL
Summary
Dynamic and customer-focused professional with extensive experience at Bath and Body Works, excelling in customer engagement and product presentation. Recognized for delivering exceptional service and resolving conflicts effectively, while driving sales through strategic recommendations. Proven ability to handle cash transactions accurately and maintain a welcoming store environment.
Overview
2
2
years of professional experience
Work History
Fragrance Sales Associate
Bath and Body Works
11.2024 - Current
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Restaurant Hostess
Canoe Creek Sports Tavern
10.2023 - Current
- Greet guest and coordinated tables to meet party preferences and requests.
- Collecte information from arriving customers to seat groups or place them on waitlist.
- Watch dining area staff to evaluate server loads and calculate accurate wait times.
- Deliver unparalleled service to drive positive dining experience and repeat customer visits.
- Monitor front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answer phone calls to address questions and concerns.
- Solve guest complaints and escalated serious issues to restaurant manager for proper resolution.
- Manage telephone and online take-out orders.
- Operate cash registers to accept payments for food and beverages.
Restaurant Hostess
Huey's On The River
07.2023 - 08.2023
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assisted in serving guests for parties and special functions.
- Performed opening duties such as setting up dinning areas, restocking supplies, checking restrooms for cleanliness.
- Monitored restaurant activity to determine seating and dining flow.
- Greeted guests and seated at tables or in waiting areas.
- Escorted guest to proper table or offered open seating options in bar and patio areas.
- Distributed, collected, and organized printed menus.
- Supported servers and bussers through high volume shifts with food running and table cleaning.
Education
High School Diploma -
Harmony High School
Harmony, FL05-2024
Skills
- Customer Service
- Brand awareness
- Customer engagement
- Product presentation
- Conflict Resolution
- Cash Handling
- Active Listener
- Store maintenance
Timeline
Fragrance Sales Associate
Bath and Body Works
11.2024 - Current
Restaurant Hostess
Canoe Creek Sports Tavern
10.2023 - Current
Restaurant Hostess
Huey's On The River
07.2023 - 08.2023
High School Diploma -
Harmony High School
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