Tracy Goswick
South Bend,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Rehab Manager
Reliant Rehab
2021.03 - Current
- Improved patient outcomes by developing and implementing comprehensive rehabilitation programs tailored to individual needs.
- Enhanced interdisciplinary collaboration through regular communication with physicians, nurses, and other healthcare professionals.
- Managed a team of therapists and support staff to provide effective and efficient patient care in a timely manner.
- Monitored treatment progress, adjusting plans as needed to ensure optimal results for each patient.
- Ensured proper documentation of all therapeutic services provided in accordance with legal guidelines and insurance requirements.
- Implemented evidence-based treatment modalities that resulted in better functional outcomes for patients recovering from acute injuries or chronic conditions.
- Maintained a safe environment conducive to healing by enforcing infection control protocols during therapy sessions.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Evaluated and screened patients to determine needs and provide necessary support.
- Completed random chart audits and reported results to regional manager.
- Scheduled providers according to patient need to use resources efficiently.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Rehab Part B Manager
Select Rehab
2019.01 - 2021.03
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Rehab Manager
Signature Rehabilitation Services
2015.07 - 2018.01
- Improved patient outcomes by developing and implementing comprehensive rehabilitation programs tailored to individual needs.
- Enhanced interdisciplinary collaboration through regular communication with physicians, nurses, and other healthcare professionals.
- Managed a team of therapists and support staff to provide effective and efficient patient care in a timely manner.
- Monitored treatment progress, adjusting plans as needed to ensure optimal results for each patient.
- Provided ongoing education and training for staff members to maintain current knowledge of best practices in rehabilitation management.
- Streamlined therapy scheduling processes to maximize patient access while minimizing wait times between sessions.
- Ensured proper documentation of all therapeutic services provided in accordance with legal guidelines and insurance requirements.
- Implemented evidence-based treatment modalities that resulted in better functional outcomes for patients recovering from acute injuries or chronic conditions.
- Maintained a safe environment conducive to healing by enforcing infection control protocols during therapy sessions.
- Successfully reduced readmission rates by providing thorough discharge planning that included necessary follow-up appointments, medication management guidance, and home safety evaluations.
- Increased patient satisfaction scores by consistently addressing individual concerns and incorporating feedback into the treatment process.
- Conducted regular performance evaluations for staff members, setting clear expectations and providing constructive feedback to support professional growth.
- Evaluated and screened patients to determine needs and provide necessary support.
Education
Associate of Applied Science - Occupational Therapy Assistance
Brown Mackie College- Fort Wayne
Fort Wayne, IN05.2012
Associate of Arts - Liberal Arts And General Studies
Southwestern Michigan College
Dowagiac, MI05.2006
Skills
- Case Management
- Staff Management
- Active Listening
- Conflict Resolution
- Critical Thinking
- Staff Supervision
- Performance Metrics
- Empathy and Compassion
- Organizational Skills
- Therapeutic Techniques
- Problem Solving
- Interdisciplinary Collaboration
Timeline
Rehab Manager
Reliant Rehab
2021.03 - Current
Rehab Part B Manager
Select Rehab
2019.01 - 2021.03
Rehab Manager
Signature Rehabilitation Services
2015.07 - 2018.01
Associate of Applied Science - Occupational Therapy Assistance
Brown Mackie College- Fort Wayne
Associate of Arts - Liberal Arts And General Studies
Southwestern Michigan College
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