Tracy Grace
Bullhead City,AZ
Summary
Dynamic and results-driven professional with a proven track record in business development, sales, and lead generation. Experienced in outbound and inbound calling, prospecting, and nurturing leads for leading technology firms. Recognized for consistently delivering actionable leads and top-tier performance. Skilled in building strong client relationships and adapting communication styles. Adept at exceeding sales targets and contributing to team success through collaboration and leadership. Seeking a challenging business development role to leverage expertise and drive for excellence. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
16
16
years of professional experience
Work History
Business Development Representative
VSA Inc
Haddon, NJ
08.2023 - Current
- Make outbound calls to generate leads in the healthcare, automotive, governmental, and education industries
- Follow a script to uncover decision-makers and set appointments with specialists
- Ensure leads are actionable and viable for the agency.
Inside Sales Representative (Remote)
B&M Property Solutions
Atlanta, GA
11.2019 - 03.2020
- Initiated contact with homeowners to discuss their property situation
- Tailored communication to resonate with diverse audiences, persuading potential clients to consider selling their property
- Gathered crucial information, such as pending foreclosure, inherited property, or properties causing financial strain
- Updated and maintained detailed records of conversations, including addresses, contacts, and phone numbers
- Scheduled appointments for field homebuyers to meet with potential sellers.
Inside Sales Representative (Remote)
Stratton Realty Group
Tucson, AZ
11.2018 - 10.2019
- Prospected property owners to generate new leads
- Serviced inbound leads from sign calls and various internet sources
- Converted leads into appointments for a team of agents in Tucson, Arizona
- Spent 90% of time productively communicating over the phone
- Managed all incoming leads for immediate follow-up and scrubbing
- Attended training and coaching sessions, and engaged in daily role-play partnerships
- Tracked weekly goals to measure lead conversion ratio and meet performance benchmarks.
Inside Sales Associate (Remote)
Keller Williams Realty
Kingman, AZ
07.2017 - 01.2018
- Collaborated with agents across Nevada, California, and Arizona to conduct outbound calls, prospecting for FSBOs, expired listings, just listed/sold properties, COI, past clients, and geographic farms
- Managed inbound internet leads and sign calls, maintaining consistent contact with leads to nurture them into qualified appointments
- Tracked activities to analyze conversion ratios for contacts-to-appointments and other key metrics for motivation and skill enhancement
- Ensured prompt response times for inbound inquiries and meticulously followed up on all leads, documenting each interaction in the team's customer relationship management system for future reference.
Customer Service Representative
Ipacesetters
Tulsa, OK
07.2015 - 10.2015
- Managed a high volume of inbound and outbound customer calls effectively
- Communicated with customers to review accounts, gaining insight into business needs and offering products to enhance productivity
- Maintained ongoing contact with business accounts to meet the growing company's needs
- Provided technical support, payment options, and set up new services or upgraded existing ones
- Recognized and awarded MVP for sales, and was the top producer on the AT&T business-to-business account.
Account Manager
Tcim
Tulsa, OK
05.2011 - 02.2014
- Boosted sales by identifying customers' decision-making styles and proactively offering additional products to enhance business productivity
- Consistently exceeded daily, weekly, and monthly sales goals, contributing to the calling team's number one ranking in the Southwest region for AT&T.
Business Development Representative
Televerde
Tempe, AZ
06.2008 - 01.2010
- Demonstrated high efficiency in generating viable leads, profiling, event recruitment, database cleansing, and contact discovery
- Nurtured leads in the sales pipeline to expedite deliverables in the lead generation process
- Managed and monitored sales leads to facilitate faster closure of sales for clients in leading technology firms
- Participated in a new hire training program, including developing and presenting training modules to assist in achieving an organizational goal of a 30% workforce increase.
Education
Some College (No Degree) - Microsoft Business Application's
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Business development
- Sales
- Lead generation
- Outbound calling
- Inbound calling
- Prospecting
- Nurturing leads
- Building client relationships
- Communication skills
- Exceeding sales targets
- Collaboration
- Leadership
- Tailored communication
- Gathering information
- Appointment scheduling
- Prospecting property owners
- Servicing inbound leads
- Lead conversion
- Phone communication
- Managing leads
- Tracking goals
- Conducting outbound calls
- Prospecting for FSBOs
- Managing internet leads
- Customer service
- Technical support
- Account management
- Generating viable leads
- Profiling
- Event recruitment
- Database cleansing
- Contact discovery
- Training and presenting modules
- Lead prospecting
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Business Development Representative
VSA Inc
08.2023 - Current
Inside Sales Representative (Remote)
B&M Property Solutions
11.2019 - 03.2020
Inside Sales Representative (Remote)
Stratton Realty Group
11.2018 - 10.2019
Inside Sales Associate (Remote)
Keller Williams Realty
07.2017 - 01.2018
Customer Service Representative
Ipacesetters
07.2015 - 10.2015
Account Manager
Tcim
05.2011 - 02.2014
Business Development Representative
Televerde
06.2008 - 01.2010
Some College (No Degree) - Microsoft Business Application's
Maricopa Community Colleges - Rio Salado Community College
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